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Windows 7: Device Manager - Other Devices - Universal Serial Bus (USB) Controller

10 Aug 2014   #1
DavidM

Windows 7 Ultimate x64
 
 
Device Manager - Other Devices - Universal Serial Bus (USB) Controller

There is a yellow triangle next to this device. When I ask Windows to install or update the driver, it reponds with "Windows could not find driver software for your device. ..."

When I right click on the device and then click Properties / Hardware IDs this is what I see

PCI\VEN_1106&DEV_3432&SUBSYS_50071458&REV_03
PCI\VEN_1106&DEV_3432&SUBSYS_50071458
PCI\VEN_1106&DEV_3432&CC_0C0330
PCI\VEN_1106&DEV_3432&CC_0C03

When I click on Compatible IDs I see this:

PCI\VEN_1106&DEV_3432&REV_03
PCI\VEN_1106&DEV_3432
PCI\VEN_1106&CC_0C0330
PCI\VEN_1106&CC_0C03
PCI\VEN_1106
PCI\CC_0C0330
PCI\CC_0C03

The location information is PCI\VEN_1106&DEV_3432&REV_03
PCI\VEN_1106&DEV_3432
PCI\VEN_1106&CC_0C0330
PCI\VEN_1106&CC_0C03
PCI\VEN_1106
PCI\CC_0C0330
PCI\CC_0C03

The location information is PCI\VEN_1106&DEV_3432&REV_03
PCI\VEN_1106&DEV_3432
PCI\VEN_1106&CC_0C0330
PCI\VEN_1106&CC_0C03
PCI\VEN_1106
PCI\CC_0C0330
PCI\CC_0C03

The location information is PCI bus 3, device 0, function 0

Physical Device Object name is \Device\NTPNP_PCI0017


How can I make the yellow triangle go away?


My System SpecsSystem Spec
.
10 Aug 2014   #2
pbcopter

Windows 7 Ultimate x64 SP1, Windows 8.1 Pro x64, Windows 10 Pro x64
 
 

Welcome to the forum.

What motherboard are you using?

From the information you have provided, it appears that you need the driver for USB 3.0 provided by VIA.

I would check the web site of the motherboard manufacturer or your motherboard install disk.
My System SpecsSystem Spec
10 Aug 2014   #3
maxie

windows 7 home 64bit
 
 

Hi David Welcome to Seven Forums .. Looks like you are missing a Driver for your Host Controller .. Do you know the Model Number of your Motherboard ? ....
My System SpecsSystem Spec
.

10 Aug 2014   #4
DavidM

Windows 7 Ultimate x64
 
 

My motherboard is a Gigabyte Z77X-UD3H. I have the install disk which has this number on it: 12DC1-10IH77S-120AR.
My System SpecsSystem Spec
10 Aug 2014   #5
pbcopter

Windows 7 Ultimate x64 SP1, Windows 8.1 Pro x64, Windows 10 Pro x64
 
 

My System SpecsSystem Spec
10 Aug 2014   #6
maxie

windows 7 home 64bit
 
 

VIA USB 3.0 Driver In the Link below ...

GIGABYTE - Motherboard - Socket 1155 - GA-Z77X-UD3H (rev. 1.0)
My System SpecsSystem Spec
10 Aug 2014   #7
DavidM

Windows 7 Ultimate x64
 
 

Sorry to be a bit slow. I don't do this very often.

I downloaded the file VIA USB 3.0 Driver version 6.1.7600.2108, size 15.22 MB, date 2013/08/22. It was a zipped file, so I extracted it. Now I have a folder entitled VIAUSB3 that contains many files. There is one entitled Usetup. When I hover the mouse over it, the description includes the phrase "Setup Launcher."

Is this the file I should execute in order to install the driver?
My System SpecsSystem Spec
10 Aug 2014   #8
DavidM

Windows 7 Ultimate x64
 
 

I used the Usetup executable. Problem solved.

Thanks so much, Maxie!
My System SpecsSystem Spec
10 Aug 2014   #9
pbcopter

Windows 7 Ultimate x64 SP1, Windows 8.1 Pro x64, Windows 10 Pro x64
 
 

I guess I didn't help.
My System SpecsSystem Spec
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 Device Manager - Other Devices - Universal Serial Bus (USB) Controller




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