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Windows 7: Toshiba L550 laptop web Camera not working Win 7 64

01 Sep 2014   #1
artinusa

Windows 7 64 bit
 
 
Toshiba L550 laptop web Camera not working Win 7 64

Please help. I have a Toshiba Satellite L550 laptop with web Camera not working but it did some moths ago--yet the face recognition works the camera so I know that driver camera combination works. I have uninstalled the current driver and reinstalled it and not only the original but supposed updates also..nothing will make the camera application work. I do not think the bios is the problem as I cannot find any references to the webcam in the bios.. Can anyone help please


My System SpecsSystem Spec
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01 Sep 2014   #2
HarriePateman

Windows 7 Ultimate 64-bit
 
 

When you say "Web camera" are you referring to using the camera online?
My System SpecsSystem Spec
01 Sep 2014   #3
artinusa

Windows 7 64 bit
 
 
Web Cam

Hi and thanks for replying
The web cam is built into the Satellite L550..normally I would double click on web cam link and the light would show on the laptop screen top area. I would then record or click for photo capture..

Any ideas

The camera works as it were when I use the face recognition facility although I do not use this facility
My System SpecsSystem Spec
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01 Sep 2014   #4
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Oh okay you mean the software...

Just to check you have this driver installed: Driver Downloads - Computers | Toshiba - Toshiba

As there are 2 drivers one for the face software and the other for the webcam.
My System SpecsSystem Spec
01 Sep 2014   #5
artinusa

Windows 7 64 bit
 
 
Web cam drivers

Thanks for the input. I followed that link you gave and it sent me to the search p[age and maybe its just me but I could not find the drivers you sent me to download.. Sorry to ask but could could you please tell me what you searched for to get to this choice of both drivers

TIA
My System SpecsSystem Spec
02 Sep 2014   #6
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Of course, Here is a snapshot of what i searched for:


Attached Thumbnails
Toshiba L550 laptop web Camera not working Win 7 64-driver.png  
My System SpecsSystem Spec
02 Sep 2014   #7
artinusa

Windows 7 64 bit
 
 
Toshiba webcam drivers

Thank once again ...sadly the server is malfunctioning at Toshiba..but I will download later and let you know
My System SpecsSystem Spec
02 Sep 2014   #8
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Brilliant,
My System SpecsSystem Spec
02 Sep 2014   #9
artinusa

Windows 7 64 bit
 
 
webcam toshiba

I managed to download them both installed them..sadly same message as attached..no idea why this happens

In device manager I see USB wecam as the imaging device I do not see the toshiba webcam..should i see webcam here in devices..


Attached Images
Toshiba L550 laptop web Camera not working Win 7 64-wecbam.png 
My System SpecsSystem Spec
03 Sep 2014   #10
HarriePateman

Windows 7 Ultimate 64-bit
 
 

You should yes, have you tried the windows trouble shooting on your webcam?
My System SpecsSystem Spec
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 Toshiba L550 laptop web Camera not working Win 7 64




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