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Windows 7: Toshiba L675 bluescreens because of AMD Sata Raid controller error

02 Sep 2014   #1
Huludrock

Windows 7 64 bit, Windows 8 32 bit.....Not too impressed so far
 
 
Toshiba L675 bluescreens because of AMD Sata Raid controller error

I have a Toshiba L675 that throws bluescreens. I checked the event viewer and the error is:

Event ID 11
Source: amdsata
The driver detected a controller error on \Device\RaidPort0

I went to analyze the crash with MSDART and there was no dump file present.

Another interesting thin is that there is also a warning in the event viewer that states that custom dynamic link libraries are being loaded etc. etc. etc.

When I try to install the most recent version of the driver, found on Toshiba's site, it comes back with install errors. It fails during the C++ 2010 redist. The overall install is a success according to the AMD log, but that area fails. When I check device manager after install, the driver date remains at 10/7/2009 when it should be 8/20/2012. When I check event viewer, it now gives a disk error: The driver detected a controller error on Device\harddisk1\dr1.

The individual that owns the laptop downloads music...is it really a controller error or am I dealing with a virus or some kind of malware?


My System SpecsSystem Spec
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02 Sep 2014   #2
Berton

Windows 7 Ultimate 64-bit, Windows 8.1 64-bit, Mac OS X 10.10, Linux Mint 17, Windows 10 Pro TP
 
 

Quote:
The individual that owns the laptop downloads music...is it really a controller error or am I dealing with a virus or some kind of malware?
Don't discount either possibility. I've seen too many instances of young people and the music downloading causing problems on mom and dad's computer. File-sharing over the Internet can be a dirty business.
My System SpecsSystem Spec
02 Sep 2014   #3
Huludrock

Windows 7 64 bit, Windows 8 32 bit.....Not too impressed so far
 
 

It's more than likely a combination of that, random cc cleaner and "speed up my pc" stuff that's to blame. Rather than waste too much time, I'm going to do a factory restore and grab his documents.
My System SpecsSystem Spec
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02 Sep 2014   #4
Berton

Windows 7 Ultimate 64-bit, Windows 8.1 64-bit, Mac OS X 10.10, Linux Mint 17, Windows 10 Pro TP
 
 

Try to grab his documents, pictures, music, etc., BEFORE the Factory Restore as it may wipe the HDD and don't want to lose things.
My System SpecsSystem Spec
02 Sep 2014   #5
Huludrock

Windows 7 64 bit, Windows 8 32 bit.....Not too impressed so far
 
 

That's what I meant to say. I already did. Luckily he doesn't have a lot of paid programs.
My System SpecsSystem Spec
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 Toshiba L675 bluescreens because of AMD Sata Raid controller error




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