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Windows 7: After Installing Win7 - Optical Drives Not Appearing

01 Nov 2009   #1
amiable1

Windows 7
 
 
After Installing Win7 - Optical Drives Not Appearing

I have three optical drives, two internal (Sony, Toshiba) and one USB external (Sony). All three drives worked flawlessly under Vista, Vista SP1, and Vista SP2. After installing Windows 7 none of the three optical drives appear under "Computer."

The drives are recognized in my system BIOS. And my IDE controller acknowledges the drives on Boot.

Windows sees the drives in the Device Manager, but puts the yellow icon next to each. Details for each drive say the same thing the drive "has been disabled because of compatibility issues with Windows (Code 48)." Driver details for each say the same thing "up to date."

I tried updating the drivers anyway, and there was no change.

I tried uninstalling the drives and rebooting so the OS could reload the drivers, and there was no change.

I tried running the troubleshooter and it could not fix the problem saying the drives "have plug and play issues."

Please help! Thanks.


My System SpecsSystem Spec
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01 Nov 2009   #2
Lucretius

7 Home Premium x86
 
 

Hey there amiable1.

Aside from checking with the manufacturers that those particular optical drives will work with 7, you could check out this thread as this member had a somewhat-related issue.
My System SpecsSystem Spec
02 Nov 2009   #3
SillyMan

Windows 7 Ultimate x64
 
 

Try to update your BIOS and your chipset driver. There are no drivers for optical drives, don't waiste your time searching for it.
My System SpecsSystem Spec
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02 Nov 2009   #4
kpmadden

Windows 7
 
 

I've a similar problem but my drivers fail to install.

Contrary what's been said previously here are drivers for optical drives but they are generic SATA protocol drivers so they should work with all SATA optical drives.

Strangely I used my DVD drive to do the install and on the same day I used it to install other software. I didn't notice it's absence until I came to watch a DVD a few days later.

I've rolled back all updates and it still fails so I guess it's a hard error.

BTW I've tried three drives from different manufacturers and still no joy.

If I crack it I'll post the solution.
My System SpecsSystem Spec
02 Nov 2009   #5
Adrian

 

Quote   Quote: Originally Posted by SillyMan View Post
Try to update your BIOS and your chipset driver. There are no drivers for optical drives, don't waiste your time searching for it.
Don't be ridiculous!
Contrary to what you posted there are drivers for Optical drives!
My System SpecsSystem Spec
02 Nov 2009   #6
Adrian

 

Quote   Quote: Originally Posted by kpmadden View Post
I've a similar problem but my drivers fail to install.

Contrary what's been said previously here are drivers for optical drives but they are generic SATA protocol drivers so they should work with all SATA optical drives.

Strangely I used my DVD drive to do the install and on the same day I used it to install other software. I didn't notice it's absence until I came to watch a DVD a few days later.

I've rolled back all updates and it still fails so I guess it's a hard error.

BTW I've tried three drives from different manufacturers and still no joy.

If I crack it I'll post the solution.
Welcome to Windows 7 (SEVEN) Support Forum.
All members are eager to provide support.
To provide support service please provide us with your system specifications.
You may use the bottom of the left of your screen to fill out your specifications.
Best Regards,
Adrian
My System SpecsSystem Spec
02 Nov 2009   #7
chewiuk

Windows 7
 
 

i had this problem aswell I think it was fixed after the jmicron driver was installed btw mine was and old IDE Sony DVD-rw
My System SpecsSystem Spec
02 Nov 2009   #8
DocBrown

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

I had heard of a problem with Sony drives:

Found this link :


Windows 7 Not Recognizing DVD Drive | Windows 7 News
My System SpecsSystem Spec
02 Nov 2009   #9
amiable1

Windows 7
 
 

Two of the three optical drives are Sony. I emailed them Friday and just heard back.

The drivers for the drives are built into Windows 7 and are compatible with the OS. They sent me a screenshot to prove the fact.

This means the problem is with my software.
My System SpecsSystem Spec
02 Nov 2009   #10
Adrian

 

Quote   Quote: Originally Posted by amiable1 View Post
Two of the three optical drives are Sony. I emailed them Friday and just heard back.

The drivers for the drives are built into Windows 7 and are compatible with the OS. They sent me a screenshot to prove the fact.

This means the problem is with my software.
amiable are you able to show us a screenshot of your device manager?
See attached.


Attached Thumbnails
-drives1.jpg  
My System SpecsSystem Spec
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 After Installing Win7 - Optical Drives Not Appearing




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