microsoft digital media Keyboard 3000 failing to install driver  

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  1. t8z5h3
    Posts : 25
    Windows 7 Pro 64 bit
       New #1

    microsoft digital media Keyboard 3000 failing to install driver


    hi,
    i tried to connect my Microsoft digital media Keyboard 3000 keyboard to my desktop running windows 7 pro sp1 64 bit, the system tries to find the drive fails and then the keyboard will not register a key press.
    i installed both the Intellitype and keyboard and mouse center from microsofts website but sill the keyboard fails the install because windows update can't find a driver for it.
    any thoughts or ideas?
    thanks
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  3. Layback Bear
    Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       New #2

    If your system sees the keyboard the basic function should work even with out the specific driver. (Intellitype) The specialty keys probably will not work.

    If I remember correctly that is a usb keyboard.
    Try another usb 2.0 port.
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  4. t8z5h3
    Posts : 25
    Windows 7 Pro 64 bit
    Thread Starter
       New #3

    it sees the device and names it but put a "!" beside it.
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  6. Layback Bear
    Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       New #4

    That means that Windows see the keyboard and is noting there is a problem with it.

    Hardware not working properly

    There are many reasons why hardware may not work properly. If Windows recognizes a problem with a device, it is denoted by a black exclamation point (!) on a yellow triangle in the lower right-hand corner of the device's icon.

    Try another keyboard and see if you have the same problem.
    Also try using Windows Updates because you might get a driver update for the keyboard.

    Do you have all of Windows 7 Updates including SP-1?
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  7. t8z5h3
    Posts : 25
    Windows 7 Pro 64 bit
    Thread Starter
       New #5

    all my windows 7 machines are fully updated. windows reports it can't find a driver for the keyboard on windows update and that's why it's failing the install
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  8. Layback Bear
    Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       New #6

    Have a look here for your keyboard. Take your time their are a lot of them.

    Software Downloads | Microsoft Hardware
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  10. t8z5h3
    Posts : 25
    Windows 7 Pro 64 bit
    Thread Starter
       New #7

    I tried that it fails the software installs but still it seeks windows update for the drive, fails to find a driver and then kills keyboard support.
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  11. oscer1
    Posts : 1,670
    win 10
       New #8

    Layback Bear said:
    Try another keyboard and see if you have the same problem.
    have you tried this
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  12. t8z5h3
    Posts : 25
    Windows 7 Pro 64 bit
    Thread Starter
       New #9

    oscer1 said:
    Layback Bear said:
    Try another keyboard and see if you have the same problem.
    have you tried this
    i tried to no success but i did pull this from the Reliability report:


    Driver Management concluded the process to install driver NULL Driver for Device Instance ID USB\VID_045E&PID_0730\5&28C564E5&0&1 with the following status: 0xe0000203.
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  13. Layback Bear
    Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       New #10

    Does any of the function on the keyboard work?
    Have you tried other usb ports? 2.0 ports only.
    Do you use a usb hub?
    Have you tried any thing else in the usb ports and see if you have the same problem?

    Take a read through this tutorial by Pooch.

    USB Driver - General Fix for Problems
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