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Windows 7: microsoft digital media Keyboard 3000 failing to install driver

30 Oct 2014   #1
t8z5h3

Windows 7 Pro 64 bit
 
 
microsoft digital media Keyboard 3000 failing to install driver

hi,
i tried to connect my Microsoft digital media Keyboard 3000 keyboard to my desktop running windows 7 pro sp1 64 bit, the system tries to find the drive fails and then the keyboard will not register a key press.
i installed both the Intellitype and keyboard and mouse center from microsofts website but sill the keyboard fails the install because windows update can't find a driver for it.
any thoughts or ideas?
thanks


My System SpecsSystem Spec
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30 Oct 2014   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

If your system sees the keyboard the basic function should work even with out the specific driver. (Intellitype) The specialty keys probably will not work.

If I remember correctly that is a usb keyboard.
Try another usb 2.0 port.
My System SpecsSystem Spec
30 Oct 2014   #3
t8z5h3

Windows 7 Pro 64 bit
 
 

it sees the device and names it but put a "!" beside it.
My System SpecsSystem Spec
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30 Oct 2014   #4
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

That means that Windows see the keyboard and is noting there is a problem with it.

Hardware not working properly

There are many reasons why hardware may not work properly. If Windows recognizes a problem with a device, it is denoted by a black exclamation point (!) on a yellow triangle in the lower right-hand corner of the device's icon.

Try another keyboard and see if you have the same problem.
Also try using Windows Updates because you might get a driver update for the keyboard.

Do you have all of Windows 7 Updates including SP-1?
My System SpecsSystem Spec
30 Oct 2014   #5
t8z5h3

Windows 7 Pro 64 bit
 
 

all my windows 7 machines are fully updated. windows reports it can't find a driver for the keyboard on windows update and that's why it's failing the install
My System SpecsSystem Spec
30 Oct 2014   #6
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Have a look here for your keyboard. Take your time their are a lot of them.

Software Downloads | Microsoft Hardware
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30 Oct 2014   #7
t8z5h3

Windows 7 Pro 64 bit
 
 

I tried that it fails the software installs but still it seeks windows update for the drive, fails to find a driver and then kills keyboard support.
My System SpecsSystem Spec
30 Oct 2014   #8
oscer1

win 7 64 bit
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Try another keyboard and see if you have the same problem.
have you tried this
My System SpecsSystem Spec
30 Oct 2014   #9
t8z5h3

Windows 7 Pro 64 bit
 
 

Quote   Quote: Originally Posted by oscer1 View Post
Quote   Quote: Originally Posted by Layback Bear View Post
Try another keyboard and see if you have the same problem.
have you tried this
i tried to no success but i did pull this from the Reliability report:


Driver Management concluded the process to install driver NULL Driver for Device Instance ID USB\VID_045E&PID_0730\5&28C564E5&0&1 with the following status: 0xe0000203.
My System SpecsSystem Spec
31 Oct 2014   #10
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Does any of the function on the keyboard work?
Have you tried other usb ports? 2.0 ports only.
Do you use a usb hub?
Have you tried any thing else in the usb ports and see if you have the same problem?

Take a read through this tutorial by Pooch.

USB Driver - General Fix for Problems
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 microsoft digital media Keyboard 3000 failing to install driver




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