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Windows 7: NO USB Drivers on Windows Startup

01 Nov 2014   #1
treimers

Windows 7 x64
 
 
NO USB Drivers on Windows Startup

After a recent Windows update or due to some corruption on my SSHD my USB drivers aren't working in Windows. This prevents the keyboard or mouse to function upon loading windows and I can't log on to windows to make any corrections. This also happens when booting into safe mode.

How can I get the drivers updated from a DOS prompt? I have tried rolling back to a previous update with no luck.

I have the current USB drivers from ASUS for my board but they are all windows setup files.

Thanks


My System SpecsSystem Spec
.
02 Nov 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Check in your BIOS for an item called 'Legacy USB Sopprt' or similar. Turn it to 'Enabled' then reboot....your keyboard and mose should now be working if inserted into USB2.0 ports.
My System SpecsSystem Spec
02 Nov 2014   #3
treimers

Windows 7 x64
 
 

The BIOS is set to Legacy USB 2.0 Support. The keyboard and mouse are installed in a USB 2.0 port. The mouse and keyboard show up during boot up from the BIOS splash screen.
My System SpecsSystem Spec
.

03 Nov 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

OK. But I take it they are still not available at the Windows login screen?
My System SpecsSystem Spec
03 Nov 2014   #5
treimers

Windows 7 x64
 
 

Yes there is no mouse or keyboard at the login screen. The Bios was always set to Legacy 2.0.
My System SpecsSystem Spec
03 Nov 2014   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Please boot from a Windows 7 installation DVD and run the System File Checker from the command prompt by following Option 1 in this tutorial:

SFC /SCANNOW : Run in Command Prompt at Boot

Im hoping that by booting from the DVD, you have access to the mouse and keyboard, and that System File Checker (the sfc /scannow command) will correct the USB problem.
My System SpecsSystem Spec
03 Nov 2014   #7
techquest

windows ultimate x64
 
 
sfc /scannow

If running sfc /scannow, don't forget to run cmd as elevated, i.e. as administrator.
My System SpecsSystem Spec
03 Nov 2014   #8
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Quote   Quote: Originally Posted by techquest View Post
If running sfc /scannow, don't forget to run cmd as elevated, i.e. as administrator.
Advice not applicable when accessing command prompt when booting from DVD - disregard this post, it's misleading.
My System SpecsSystem Spec
03 Nov 2014   #9
techquest

windows ultimate x64
 
 

Quote   Quote: Originally Posted by Golden View Post
Quote   Quote: Originally Posted by techquest View Post
If running sfc /scannow, don't forget to run cmd as elevated, i.e. as administrator.
Advice not applicable when accessing command prompt when booting from DVD - disregard this post, it's misleading.
Yes you are correct running from a dvd. I should have noted that before the response. :

But has treimers got any further?
My System SpecsSystem Spec
03 Nov 2014   #10
treimers

Windows 7 x64
 
 

I can boot to dvd and my mouse and keyboard work fine. I will try the command by Golden this evening.

Thanks for the suggestions.
My System SpecsSystem Spec
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 NO USB Drivers on Windows Startup




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