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Windows 7: Please help keyboard and mouse not working in normal mode!

15 Nov 2014   #1
realflow100

Windows 7 Ultimate x64
 
 
Please help keyboard and mouse not working in normal mode!

Works in safemode. Doesn't even turn on or have a light in normal mode. Also unplugging and plugging the mouse/keyboard into any other usb port makes an usb device failed error sound instead of successfully plugged in sound.
Works flawlessly no problem in safemode? What gives??


My System SpecsSystem Spec
.
15 Nov 2014   #2
PSCO2007

Windows 7 Professional X64
 
 

Go to device Mgr and see if there are any yellow exclamation marks.

If so, right click and update drivers.
My System SpecsSystem Spec
16 Nov 2014   #3
realflow100

Windows 7 Ultimate x64
 
 

Nothings shown wrong in safe mode but i cant do that in normal startup mode to check!!!!

Edit: Weird... i disabled USB 3.0 in my bios and everything just works perfectly all of a sudden. is there a better solution than just disabling USB 3.0? i would like to keep it enabled if im using a usb 3.0 device in the future.
My System SpecsSystem Spec
.

16 Nov 2014   #4
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

From what I found Googling your system came with Windows 8.1.
Is that correct?

Your system specs show Window 7 ultimate/64.

Your specs also show you have no anti virus program installed.
Is that also correct?
My System SpecsSystem Spec
16 Nov 2014   #5
realflow100

Windows 7 Ultimate x64
 
 

I have anti-virus software and is working properly (mistake in editing machine specs) and yes i have windows 7 64 ultimate but i downgraded from win8 due to compatibility problems with many older games and softwares..
My System SpecsSystem Spec
16 Nov 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Acer | Download Drivers and Manuals | Acer Official Site
Please help keyboard and mouse not working in normal mode!-2014-11-16_130831.jpg
So the USB drivers should be Intel Chipset elements.

Go to Intel Download Center. Take the Intel® Driver Update Utility and see if it offers any update to any drivers. It may make the keyboard/mouse workable there.

As per the edit to your post #3, if the USB3 drivers are not installed then the ports (blue USB3) will not work properly.


My System SpecsSystem Spec
21 Nov 2014   #7
realflow100

Windows 7 Ultimate x64
 
 

i have installed it but enabling USB 3.0 in bios causes same problem yet again keyboard and mouse dont work in ANY usb port 2.0 or 3.0......... no solutions?
My System SpecsSystem Spec
21 Nov 2014   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

IMHO you should ask Acer if they have any USB3 driver for windows7 that will work for your model.
My System SpecsSystem Spec
22 Nov 2014   #9
realflow100

Windows 7 Ultimate x64
 
 

well i guess till intel or acer adds support for windows 7 i guess i'm stuck with no USB 3.0 till they get it fixed.. (usb 2.0 works in the usb 3.0 port but no usb 3.0 speed boost.) intel doesnt offer anything with the detection tool other than graphics driver that is bugged and i was forced to downgrade from back to my old video driver that worked perfectly compared to the updated one.
My System SpecsSystem Spec
23 Nov 2014   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Apparently you have no other option than being deprived from USB3.
My System SpecsSystem Spec
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 Please help keyboard and mouse not working in normal mode!




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