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Windows 7: Driver update corrupted laptop

03 Nov 2009   #1

Windows 7 Ultimate
Driver update corrupted laptop

I installed Driver Utility and it was installing 2 new drivers and a littler earlier there was a Windows update popup and it had to restart so I hit postpone for 4 hours

and so I left it to finish installing the 2 drivers and I checked on it 30 min later and it started restarting and then it showed the specs for the laptop and then it gets to a menu (all black background) and the options are

Launch Startup Repair
which finds no problems


Start Windows Normally
which just shows the specs and ends up on this screen

I tried doing a System Restore and it didn't even do anything from that
and I ran a diagnostics and I also got nothing

so does anyone know how to fix this?

this is Windows 7 Ultimate

My System SpecsSystem Spec
03 Nov 2009   #2

7600.20510 x86

Safe mode. Use device manager to uninstall offending driver(s).

Stay away from those update utilities in the future.
My System SpecsSystem Spec
04 Nov 2009   #3

Windows 7 Ultimate x64

Was it some crap like DriverMax? Never install such stuff!
My System SpecsSystem Spec

04 Nov 2009   #4

Windows 7 Ultimate

I cant go to safe mode, is there a way in command prompt or anything like that to go to safe mode

the only options I have are the Launch Startup Repair and Start Windows Normally
My System SpecsSystem Spec
04 Nov 2009   #5

7600.20510 x86

If you're a little more specific, we could probably help you better.

What's the reason why you are unable to get to safe mode? Does it hang? Does it crash? What happens?
My System SpecsSystem Spec
04 Nov 2009   #6

Windows 8, 7, Vista x32 & x64

When the laptop goes though the startup screen and after that screen start hitting F8 key. That will get you to the safemode screen.
My System SpecsSystem Spec
04 Nov 2009   #7

Windows 7 Ultimate

The screens have black background

for a split second there is a blue screen right after the Windows 7 Logo comes up then it goes back to black

1st Screen=

BIOS 1.310 (1FETC1WW)

CPU=Intel(R) Mobile Pentium(R) III Processor with Speedstep(TM) Technology

640kb System RAM Passed
256kb cached SRAM Passed
System BIOS Shadowed
Video BIOS Shadowed
0515712 kb extended RAM passed
Mouse Initialized
Fixed Disc 0 : Hitachi_DK23DA-30

2nd Screen=

Initializing Intel(R) Boot Agent Version 4.0.22
PXE 2.1 Build 083 (WfM), RPL V2.73

3rd Screen=

Windows Error Recovery

Windows Failed to Start. A Recent Hardware or Software change might be the cause.

If Windows Files have been damaged or configured incorrectly, Startup Repair can help diagnose and fix the problem. If power was interupted during startup, choose start Windows Normally.
(Use the Arrow Keys to highlight your choice)

Launch Startup Repair (Recommended)
Start Windows Normally

When I do Start Windows Normally then it just goes through the blue screen then the 2 black screen and back to this

when I do Startup Repair then this is what happens
4th Screen=

Windows is Loading Files
|___(This is a Loading Bar)_________|

5th Screen=

Then startup repair startsand eventually a pop up comes up and says

Startup Repair cannot repair the computer automatically.
Sending More Info can help Microsoft create solutions.

Send information about the problems (recommended)
-> Don't Send

I can view a diagnostic report and it is a long list of what it did and then it says what it thinks the cause is and it can't find a problem

I also have 2 buttons to push, finish and cancel
finish shuts down the laptop and cancel restarts

another option is view advance options for startup recovery

then that takes me to another screen

6th Screen=

It takes me to a small box where I can put in the username and password of the admin

so when I do I get a list of 5 items-

Startup Repair (which does the same thing before)

System Restore (I get 2 times to choose to restore from and nothing happens in either)

System Image Recovery (I don't have any of the images to recover from)

Windows Memory Diagnostics (which is pointless and does nothing and just ends up restarting the laptop back to the first screens)

Command Prompt (just opens the command prompt)


then there is nothing else

this is all the screen I can see so does anyone know how to fix this?

(also I tried hitting F8 and that did nothing)
My System SpecsSystem Spec
04 Nov 2009   #8

Microsoft Community Contributor Award Recipient


When you are at the end of "1st screen", entering the "2nd screen", start hitting F8 repeatedly. That opens a startup screen where you can choose the safe mode. Then do as my fellow Seven Guru, distinguished geek Torrentg told you a couple of posts earlier.

My System SpecsSystem Spec
04 Nov 2009   #9

Windows 7 Ultimate

When I kept hitting F8 it took me to a new screen
Advanced Boot Options

Repair Your Computer

Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt

Enable Boot Logging
Enable Low-Resolution Video (640x480)
Last Known Good Configuration (Advanced)
Directory Services Restore Mode
Debugging Mode
Disable Automatic Restart on System Failure
Disable Driver signature enforcement

Start Windows Normally
1st I tried Safe Mode which showed what it was loading and ended up going back to the 1st screen

then I tried Last Known Good Configuration (Advanced) and I also got back to the 1st Screen

so now what?
My System SpecsSystem Spec
05 Nov 2009   #10

Windows 8, 7, Vista x32 & x64

I don't know if this will work with win7 but do have win7 disk. If you do you can try reinstall the OS by doing and upgrade. The other day I installed a solid state drive and it gave me that option. I have other drives with win7 and vista on those drives.
My System SpecsSystem Spec

 Driver update corrupted laptop

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