Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: USB ports not working on Toshiba L55-B5276

28 Nov 2014   #1
gregrocker

 
USB ports not working on Toshiba L55-B5276 install

I'm supposed to be enjoying the weekend in Palm Springs but one of the PC's I reinstalled out here is giving me trouble. I've spent a day on this and am hoping some fresh eyes for our driver detectives can save my holiday weekend.

It's a new Toshiba L55-B5276 he wants Win7 to replace 8.1. Not possible to install to UEFI in CSM mode which is all that will allow it, so I installed Legacy. Toshiba Chipset doesn't seem to really install, just races through and says its finished but nothing changes in Device Manager. The Problem seems to be USB3 hub which wouldn't start with the driver I found for it via Hardware ID IUSB3\ROOT_HUB30&VID_8086&PID_9C31&REV_0004&SID_F9201179
so after uninstall it is now Unknown Device.

I tried Intel Driver Update Utility which only seems to find the display driver package and for some reason can't even detect the i5 CPU.

Speccy attached.

I really appreciate any help I can get on this as it's ruining my holiday weekend.




Attached Thumbnails
USB ports not working on Toshiba L55-B5276-capture.png  
Attached Files
File Type: txt DAN-TOSHIBAWIN7.txt (109.9 KB, 3 views)
My System SpecsSystem Spec
.
28 Nov 2014   #2
maxie

windows 7 home 64bit
 
 

Hi Greg .... Did you Install the Second Driver in the Link below ... If that can be Installed should be easy enough to get the USB 3 Driver ...


https://downloadcenter.intel.com/Sea...tDir=ascending
My System SpecsSystem Spec
28 Nov 2014   #3
gregrocker

 

The second download said it was older than the one installed. The third one installed and for the first time appeared to actually do something, but I still have the same situation.

I cannot understand why Intel Driver Updater cannot detect the i5 chipset, only the display. I can't even find out what the chipset is. Speccy doesn't say, Intel Chipset Detection Utility only works for 32 bit (Hello, are you kidding me?), it only says Intel 8 Series in Dev Mgr System drivers.

Any other ideas? I'm stuck.
My System SpecsSystem Spec
.

28 Nov 2014   #4
gregrocker

 

That chipset said it was older but appeared to actually install something though the situation didn't change at all watching Dev Mgr. Since all Dev Mgr says only Intel 8 chipset and I can't find anything else in Speccy or elsewhere giving the actual chipset number, I searched Intel 8 chipset, narrowed it to 64 bit Win7, and the driver at the top of the list was Extensible USB controller which I recalled had knocked the USB3 hub into a bad state yesterday until I uninstalled it in Dev Mgr to try to force USB3 reinstall which didn't work.

So I tried it https://downloadcenter.intel.com/Det...22824&lang=eng and it sorted it all out, taking its sweet time and shuffling a bunch of chip components around in Dev Mgr like it was really working. At reboot I had wireless mouse and all its well.

Thanks!
My System SpecsSystem Spec
29 Nov 2014   #5
maxie

windows 7 home 64bit
 
 

Good to see you got it sorted Greg ...
My System SpecsSystem Spec
Reply

 USB ports not working on Toshiba L55-B5276




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
USB ports not working
I was going to charge a remote control helicopter from my laptop USB port and accidently plugged the end going in to the helicopter in the wrong way:confused:. The helicopter went on even though the switch was in the off position and I unplugged it right away. When I tried again after correcting...
Hardware & Devices
2 out of 3 USB Ports not working
Hello, I recently installed a new hard drive and re-installed Windows 7 Home Premium 64bit (FYI this is a retail version) on my laptop. Now it seems that two out of the three USB ports on my computer aren't working. The ones next to the CD drive are unresponsive. The lone USB port on the...
Drivers
Front USB ports not working, but rear USB ports work…
This is a brand new custom built PC for web browsing for a motel lobby. Win7 Home Premium AMD A4-3300 Llano MSI A55M-P33 FM1 Rosewill FBM-02 MicroATX Mini Tower Running latest BIOS and latest drivers downloaded directly from manufacturer's website. I tried switching between all 3...
Hardware & Devices
USB ports are not working
Some of my USB ports does not work, the front two isn't working, and only a few in the back works ( i have a desktop not a laptop). When i plug in my Xbox 360 controller the lights would turn green on the Xbox home button but then it would immediately turn off again. I doubt it's disconnected...
Hardware & Devices
USB ports not working...PLEASE help!
My computer crashed and I had to take it in for repair. They put Windows 7 on it and I am liking it so far. However, none of the USB ports work. I work from home and all of my files are on an external hard drive so this is a big problem! I have a Dell Inspiron E1505. I have tried...
Hardware & Devices
USB ports not working
When a USB device such as a flash drive is plugged in, the computer does not react at all. It does not find the device nor does it show (not even as unknown) in the device list. However when I boot the computer with the device plugged in, it works fine. IThis may be related. I have an 'Unknown...
Hardware & Devices


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 23:38.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App