Catalyst Clean Uninstall Utility nuked Intel USB drivers

Redmage913 · 04 Dec 2014

Greetings,

I'm working on a desktop where any AMD video card will not respond after the standard 20 minute timeout to cut video; the whole machine freezes. It doesn't happen with nVidia cards (at least with a 550ti), so from what I could tell, making sure that all Catalyst-related files were removed from the machine was a good call.

I ran the AMD Catalyst Clean Uninstall Utility, and found that it nuked Intel's USB drivers from the machine. It's an AsRock Z87 Pro3. I hooked up a serial mouse, and, using the on-screen keyboard, I downloaded/installed the chipset drivers from AsRock's web site (no joy), then the latest version from Intel, also with no change.

At this point, I'm running sfc /scannow, and if it would help, I will upload the logs.

This machine's specs:
AsRock Z87 Pro3
Intel i5-4670K
8GB RAM
1TB HDD
AMD Radeon HD7950 3GB (Also tried with Radeon HD7870)
Win7 Enterprise SP1 64-bit

Question 1: Is this most easily fixed with a repair install?
Question 2: Will a sysprep (generalized) fix it?

I have a genuine product key, so either of the above are possibilities at least from an activation perspective.

EDIT/UPDATE: sfc /scannow found no integrity violations.

dsperber · 04 Dec 2014

My own approach to uninstalling AMD drivers in order to install a newer version is to use Driver Fusion (formerly named Driver Sweeper).

There is a free version, but at its low price I use the "premium" version. It understands drivers.

Never had a problem with it uninstalling anything other than the exact AMD driver package (including Registry entries, etc.) I was trying to remove.

As far as finding drivers for the Intel USB components you saw got unintentionally removed with the AMD clean uninstall you ran, is the problem now that you can't get proper new versions of the deleted drivers reinstalled?

Do you have a "system restore points" you can restore from before you did the AMD uninstall? This should restore the working system at that point.

Do you have any complete "system image" backups you can recover from?

If you're just looking for help finding the Intel USB drivers for the machine, can you post a screenshot of Device Manager -> Properties for the "other devices" needing drivers, Details tab, and post the Hardware ID (second item in the Property dropdown list).

Redmage913 · 05 Dec 2014

The fun part was, there were no devices missing drivers, and the only things listed were USB 3.0 related items (which weren't working), an "Intel Device", and four other USB-related controllers. No USB 2.0, and nothing was recognized.

However, System Restore did work, and I now have a viable machine to work with. I usually have reservations with System Restore, but then again I work with a lot of virus removals... Thanks much, and I'm marking this as solved.