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Windows 7: Problems downloading USB driver.

28 Dec 2014   #1
AimeeUk

Windows 7 Professional 64 bit.
 
 
Problems downloading USB driver.

Hello everyone!

I just downgraded from Windows 8.1 to Windows 7 (yay!) and I've managed to get everything up and running apart from my USB ports.

When I plug my external hard drive in, I get the green flashing light so I know there is power to it; but Windows does not detect it.

I've downloaded all Windows 7 drivers from HP's website for my laptop and installed them, but the USB ports still aren't working.

I've also tried right clicking the drivers n device manager (the search that automatically uses the internet to detect and download them) but it says it can't find the drivers.

If anyone has any suggestions questions or ideas that can help me I would very much appreciate it! I've attached a couple of pictures, hope they help!

♥ Thank you in advance ♥

Edit:
It's a HP Notebook - 15-r150sa.
The USB ports won't detect anything at all, it's not just my external hard drive.




Attached Thumbnails
Problems downloading USB driver.-mssng-drvers.png  
Attached Images
Problems downloading USB driver.-unable.png 
My System SpecsSystem Spec
.
28 Dec 2014   #2
maxie

windows 7 home 64bit
 
 

Hi Welcome to Seven Forums ... Do other Devices work in your USB Ports ? ... Do you have any USB 3 Ports ...


What is the Model Number of your Computer ? ...
My System SpecsSystem Spec
28 Dec 2014   #3
AimeeUk

Windows 7 Professional 64 bit.
 
 

Hello there! Thank you so much for replying.

It's a HP Notebook - 15-r150sa.
No sadly nothing else is being picked up.
Not sure if I have any USB 3 sorry *Face-palms*
My System SpecsSystem Spec
.

28 Dec 2014   #4
maxie

windows 7 home 64bit
 
 

Did you Install the Driver - Chipset

Intel Chipset Installation Utility and Driver
2014-11-21 , Version1.20 A, 6.23M


Have a look at your USB Ports are there any Blue colored ones ?
My System SpecsSystem Spec
28 Dec 2014   #5
AimeeUk

Windows 7 Professional 64 bit.
 
 

No - no blue ports.
I'm pretty sure I downloaded that one but I will try again just to be sure. Thanks.
My System SpecsSystem Spec
28 Dec 2014   #6
maxie

windows 7 home 64bit
 
 

If you have Installed that Driver also Install the Intel Management Engine Interface (MEI) Driver ..


And also the Realtek Local Area Network (LAN) Driver ...
My System SpecsSystem Spec
28 Dec 2014   #7
AimeeUk

Windows 7 Professional 64 bit.
 
 

It worked! Thanks so much ♥
My System SpecsSystem Spec
28 Dec 2014   #8
maxie

windows 7 home 64bit
 
 

Most welcome ... Install the Realtek Local Area Network Driver ...
My System SpecsSystem Spec
Reply

 Problems downloading USB driver.




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