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Windows 7: BCM20702A0 driver

29 Jan 2015   #71
PatrickRobinson

Windows 7 Professional 32-bit
 
 

OK...back to my computer. I want to make sure I understand this. I have downloaded the Windows Stand Alone Package and double-clicked to install. Now what?


My System SpecsSystem Spec
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29 Jan 2015   #72
maxie

windows 7 home 64bit
 
 

Let it run when done Upload the Log ..
My System SpecsSystem Spec
29 Jan 2015   #73
PatrickRobinson

Windows 7 Professional 32-bit
 
 

I hate to be sooooo uneducated....so now that I have installed the update, do I now run the sfc? Windows is "Up to date" (Green Check mark).
My System SpecsSystem Spec
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29 Jan 2015   #74
PatrickRobinson

Windows 7 Professional 32-bit
 
 

The Broadcom install wizard still comes up with "Failed to update software".
My System SpecsSystem Spec
29 Jan 2015   #75
maxie

windows 7 home 64bit
 
 

No you are fine yes run the Scan ...
My System SpecsSystem Spec
29 Jan 2015   #76
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by PatrickRobinson View Post
Another question...different computer belonging to a coworker. It appears he picked up something viral....After not being connected to the internet for over a year, the computer was far from being "updated". His Compaq Running Vista now has the "herald mark" blue screen displaying **stop 0000000000 and so on. I F11 for recovery and then initiate System Repair but in the midst of "Loading Widows", the white progress bar stops and blue screen reappears. Not Good....do you concur?
Run through this tutorial on the Vista box - some might not apply, being Vista not Win7, but most will apply.

Read through the tutorial and download all utility programs to a flash drive. Boot to safe mode if possible or use the Vista install disc to boot and use repair options from it. If you can't lay your hands on the Vista install disc, see this: Vista ISO - Download and Create Installation DVD or USB
If it comes down to it, you can also use that install media to reinstall Vista. You'll use the COA key on the side of the machine to activate it during or after the install. There might also might be a Repair install option for Vista, I don't remember - basically you tell Windows that you're Upgrading Windows, and it re-installs Windows without affecting your data.

From your description, it sounds like a graphics card issue, but there's not enough hard information to say for sure.

I suggest that you open a separate thread if you're going to trouble shoot that machine. It gets confusing if you try to work though issues on two machines at one time in one thread.

Bill
.
My System SpecsSystem Spec
29 Jan 2015   #77
PatrickRobinson

Windows 7 Professional 32-bit
 
 

Quote   Quote: Originally Posted by Slartybart View Post
Quote   Quote: Originally Posted by PatrickRobinson View Post
Another question...different computer belonging to a coworker. It appears he picked up something viral....After not being connected to the internet for over a year, the computer was far from being "updated". His Compaq Running Vista now has the "herald mark" blue screen displaying **stop 0000000000 and so on. I F11 for recovery and then initiate System Repair but in the midst of "Loading Widows", the white progress bar stops and blue screen reappears. Not Good....do you concur?
Run through this tutorial on the Vista box - some might not apply, being Vista not Win7, but most will apply.

Read through the tutorial and download all utility programs to a flash drive. Boot to safe mode if possible or use the Vista install disc to boot and use repair options from it. If you can't lay your hands on the Vista install disc, see this: Vista ISO - Download and Create Installation DVD or USB
If it comes down to it, you can also use that install media to reinstall Vista. You'll use the COA key on the side of the machine to activate it during or after the install. There might also might be a Repair install option for Vista, I don't remember - basically you tell Windows that you're Upgrading Windows, and it re-installs Windows without affecting your data.

From your description, it sounds like a graphics card issue, but there's not enough hard information to say for sure.

I suggest that you open a separate thread if you're going to trouble shoot that machine. It gets confusing if you try to work though issues on two machines at one time in one thread.

Bill
.
Yes sir....I sincerely appreciate the assistance from both you and Maxie.
The help will be duly noted! I will certainly open the appropriate new thread.
Respectfully, Patrick
My System SpecsSystem Spec
29 Jan 2015   #78
PatrickRobinson

Windows 7 Professional 32-bit
 
 

Now, what is the proper command to view the log?


Attached Images
BCM20702A0 driver-1.png 
My System SpecsSystem Spec
29 Jan 2015   #79
PatrickRobinson

Windows 7 Professional 32-bit
 
 

Quote   Quote: Originally Posted by maxie View Post
No you are fine yes run the Scan ...

Now, what is the proper command to view the log?


Attached Images
BCM20702A0 driver-1.png 
My System SpecsSystem Spec
29 Jan 2015   #80
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Please post the output from both SFC and SURT per step 4 in the instructions:
Windows Update Posting Instructions

Don't worry about step 5 - that's for people who hijack other threads.
This is your thread, so just post the CBS.zip folder here.
See: Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
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 BCM20702A0 driver




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