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Windows 7: CD-ROM driver error, It will not reinstall fix.

19 Feb 2015   #1
Raker127

Windows 7 Ultimate x64
 
 
CD-ROM driver error, It will not reinstall fix.

I recently noticed that my desktop would not connect to it's CD-ROM Drive. I ran the device troubleshooting and it told me that the driver for it were bad. It offered to reinstall them but when it tried to, the installation failed. I have rebooted the computer and tried to reinstall the drivers again but I got the same error. How do I fix this?


My System SpecsSystem Spec
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19 Feb 2015   #2
fireberd

Windows 10 64 bit
 
 

Go to the Device Manager and the drive will probably have an error code. Post the error code.

The drivers for optical drives (CD drives, DVD drives, etc) is just the built in Windows driver.

To access the Device Manager, Click Start then RIGHT click on Computer and then LEFT click on Properties. Device Manager can be accessed at the upper left of the panel.
My System SpecsSystem Spec
19 Feb 2015   #3
Raker127

Windows 7 Ultimate x64
 
 

It says "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
My System SpecsSystem Spec
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19 Feb 2015   #4
fireberd

Windows 10 64 bit
 
 

Code 19 is an upper and/or lower filter problem. Its easily fixed but you have to edit the Registry.

Here is the instructions from one site that I found on a google search.

PC Hell: How to Fix Error Code 19 with DVD or CD-ROM drive
My System SpecsSystem Spec
19 Feb 2015   #5
oscer1

win 7 64 bit
 
 

Important Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration
(http://support.microsoft.com/kb/322756/ )
in case problems occur.

This problem may be caused by two Windows registry entries that have become corrupted. To use Registry Editor to delete the corrupted Registry entries, follow these steps:
  1. Press the Windows logo key + R to open the Run dialog box.
  2. Type regedit in the Run dialog box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow
  3. In the navigation pane, locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
  4. In the right pane, click UpperFilters.

    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
  5. On the Edit menu, click Delete.
  6. When you are prompted to confirm the deletion, click Yes.
  7. In the right pane, click LowerFilters.

    Note If you do not see the LowerFilters registry entry, go to the next resolution.
  8. On the Edit menu, click Delete.
  9. When you are prompted to confirm the deletion, click Yes.
  10. Exit Registry Editor.
  11. Restart the computer.
source http://support.microsoft.com/kb/314060/en-us
My System SpecsSystem Spec
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 CD-ROM driver error, It will not reinstall fix.




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