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Windows 7: Can't find the Crystal Eye Webcam driver for Acer Aspire 5310

25 Feb 2015   #1
NourinE

Windows 7 Starter 32 bits
 
 
Can't find the Crystal Eye Webcam driver for Acer Aspire 5310

Hello!
I bought a secondhand Acer Aspire 5310 and I reinstalled all the drivers except the driver of the webcam, I found three drivers of the webcam in Acer website I installed them all, but the webcam doesn't work. there's also an unknown device that I don't know what it it.
I'm running Windows 7 professional 32 bits


My System SpecsSystem Spec
.
26 Feb 2015   #2
maxie

windows 7 home 64bit
 
 

Hi ... Have checked the Acer Website there are only Vista Drivers available for your Model ...

Select the unknown Device right click select Property's ...


Post any Information you see under the Details Tab please ...
My System SpecsSystem Spec
26 Feb 2015   #3
NourinE

Windows 7 Starter 32 bits
 
 

that's all I have in the Details tab:

UNKNOWN DEVICE
USB/UNKNOWN
My System SpecsSystem Spec
.

26 Feb 2015   #4
NourinE

Windows 7 Starter 32 bits
 
 

when I installed Crystal Eye Webcam driver, it disappeared, and today morning when I turned on the laptop, the driver is gone and the unknown device is back again.
My System SpecsSystem Spec
26 Feb 2015   #5
maxie

windows 7 home 64bit
 
 

Did you Install the Chipset Driver from the Acer Website ? ...
My System SpecsSystem Spec
26 Feb 2015   #6
NourinE

Windows 7 Starter 32 bits
 
 

no, I didn't, I'll try now
My System SpecsSystem Spec
26 Feb 2015   #7
NourinE

Windows 7 Starter 32 bits
 
 

Quote   Quote: Originally Posted by maxie View Post
Did you Install the Chipset Driver from the Acer Website ? ...
nothing new, it's always the same problem.
My System SpecsSystem Spec
27 Feb 2015   #8
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Right click the Unknown USB device->Uninstall

This could be a long shot but give it a try:
Power down the laptop. Unplug from AC. Remove the battery. Let it sit over night. Then put battery back, plug in, boot up
> Is the web cam detected? Look in DevMgr under Imaging Devices
> Does Unknown USB reappear?
> Or any device entries with yellow icons?
My System SpecsSystem Spec
06 Mar 2015   #9
NourinE

Windows 7 Starter 32 bits
 
 

Quote   Quote: Originally Posted by ComputerGeek View Post
Right click the Unknown USB device->Uninstall

This could be a long shot but give it a try:
Power down the laptop. Unplug from AC. Remove the battery. Let it sit over night. Then put battery back, plug in, boot up
> Is the web cam detected? Look in DevMgr under Imaging Devices
> Does Unknown USB reappear?
> Or any device entries with yellow icons?

Ok, Thanks, I'll try it now.
My System SpecsSystem Spec
10 Mar 2015   #10
paul1149

Linux Lite 2.8 x64 (full-featured, fast, rock-solid)
 
 

Acer uses four different suppliers and this can get very tricky. What drivers have you already tried?

Go to CP / Programs and Features, and uninstall anything to do with the webcam. Then go to Device Manager and unistall anything to do with the webcam ("imaging device"). Reboot. Go back to DM, right-click the imaging device and go to the Properties / Details tab. Select Hardware ID in the drop-down box and read what the "VEN_" spec is.
My System SpecsSystem Spec
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 Can't find the Crystal Eye Webcam driver for Acer Aspire 5310




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