Laptop audio problems possibly involving built in VIA High Def Audio

sybernut · 26 Feb 2015

Hello

I am new to this forum. I have searched for related problems here but did not find anything relevant, my apologies if this is a duplicate. What follows is a copy of a message sent to VIA (in Taiwan apparently):

I seem to be having some issues with your VIA High Definition Audo drivers in an Asus K60IJ-series laptop (purchased in 2010). The driver version is 6.0.1.7333 dated 09/07/2009. It works fine on its own but when I try to add an external audio device to the system, I run into problems:

- I was not able to make a Toshiba Bluetooth Stack (driving a Kensington K33902 dongle) produce any audio: Windows will not let me set the bluetooth-connected external audio device (Logitech Bluetooth Audio Adapter, provides no Win7 drivers) as a default device while you drivers are installed. If I remove your drivers and allow Windows to install its default drivers instead, I can now choose the Bluetooth device as default but still get no audio out of it, nor out of your VIA audio chipset either (it seems the generic Windows drivers are not compatible with your chipset).

- Am having similar problems with a Creative Digital HS-1200 bluetooth headset: the headset is automatically set as default when the Bluetooth interface is plugged into USB port, but the default can't be changed, and Windows Media Player complains that there are no audio drivers for it (it appears OK under Device Manager)... YouTube continues to play through the VIA despite. The headset works fine on another computer.

I have read lots of forum articles about related general topics (e.g. inability to set default audio device) and they typically mention driver conflicts as being the cause. I tried to locate possibly updated VIA drivers on your site but don't know which product to select under Select Your Via Product at VIA Drivers and Support Packages Download (and Device Manager does not provide any details on this). I tried some other drivers off the net (via_hd_audio_win7_win8_6_0_11_0400) but it failed to update with an 'Access is denied' error.

Attached are snapshots of the 'Access is denied' error, and of my computer profile.

Any help would be greatly appreciated. Thank you.

ICIT2LOL · 28 Feb 2015

Hello sybernut mate this is the site where you need to go to get drivers the Windows feature is not something I am a fan of and find it is far better to get the drivers straight form the machine's manufacturers site or the device in side the machine site.
http://support.asus.com/download.aspx?SLanguage=en&m=K60IJ&os=17 - in the manual section it tells you how to set up Blu tooth stuff. The drivers are all there - I am linking to the Asus K60IJ notebook form your specs.

Now if you want in depth details of the components see this
Using HW Info
PART A:
You can test the volts on the PSU with HW Info HWiNFO, HWiNFO32/64 - Download < download the right bit version and close the right hand window select Sensors and scroll down to the power section where you will see what the volts are doing see my pic.
The original right hand window shows the machine running and is handy for that but for looking at the components in some detail close it and use the main left hand side panel
FOR OTHER COMPONENTS
PART B:
Open each small square with + in it on the section the components are in and then click on the individual component/s (it will highlight in blue) - in the right hand side will appear all sorts of details including brands speeds and other essential info that particular device. See pic for example.
Use Part B: (see pic for an example - I have shown you my RAM you need to click on one of the +'s until you find the Blu tooth info probably Network)

sybernut · 04 Mar 2015

Thanks mate. VIA has confirmed that indeed HW mfgs modify drivers. I will take a look.