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Windows 7: USB Mass Storage Device

06 Nov 2009   #1
gareth2009

Windows 7
 
 
USB Mass Storage Device

Hi All,

Been using the new Windows 7 for a week or so now, everything is great! But i have one big issue. Every time i plug in a USB pen drive or my tomtom device, a window appears with a message saying that the device drivers can not be installed. When i click on the ballon message it just displays the device followed by a red X and 'Failed'

I have tried many usb mass storage devices and i still have the same issue.

Can anyone help???

Thank you for your time.

Gareth


My System SpecsSystem Spec
.
06 Nov 2009   #2
torrentg

7600.20510 x86
 
 

Sounds like you have some issue involving "uppers filters" and USB ports and devices. Do any USB devices work well?

You could Google that and try to find an answer or how to edit the registry to repair it. I'd tell you but I forget where to look in the registry to do this.

In any case, if you attempt, set a restore point before.

Try a Windows Update while device(s) is/are attached. See if they need a drive letter assigned in disk management.

If not, pick your favorite one and right click on it in the device manager. Properties. Details tab. Change dropdown to hardware ids. Copy and paste results here. No screenshots as alternative, please.
My System SpecsSystem Spec
07 Nov 2009   #3
gareth2009

Windows 7
 
 

Hi torrentg,

Thank you for your reply, i have tried doing the upper filter repair with no success. my usb mouse works fine and printer? but its just the usb pens and tomtom (which is like a bigger usb pen anyway).

I have tried windows update while they are installed with no success.

I have copied the hardware ids for you:

USB\ROOT_HUB&VID8086&PID2834&REV0002
USB\ROOT_HUB&VID8086&PID2834
USB\ROOT_HUB

Hope that is what you wanted.

Thanks for helping me,

Gareth
My System SpecsSystem Spec
.

07 Nov 2009   #4
torrentg

7600.20510 x86
 
 

Before I do anything or make other suggestions, first visit the maker of your laptop's web page. Install any chipset or related drivers you find there.
My System SpecsSystem Spec
07 Nov 2009   #5
gareth2009

Windows 7
 
 

Hi Torrentg,

I have visited dell's website and updated the bios and usb drivers.

Cheers for your help,

Gareth
My System SpecsSystem Spec
07 Nov 2009   #6
encrzpt

Windows 7 RTM
 
 

Hey everyone. I'm having almost the same problem. But the problem came when I tried to install a software (random software..) and my pc crashed instantly... so I guess some drivers went corrupt.
I'm google-ing since 3 days I even did a repair (upgrade from 7 to 7 ) but it failed and I still can't access any usb mass storage devices... I tried the SFC (Systel File Checker tool), replaced some .sys files (USBSTOR.SYS, partmgr.sys, disk.sys) but had no success! Tried the upfilter/lowfilter registry thingy also.. no go. By the way.. in a Windows 7 virtual machine on VMWare when I connect my Hard Drive it's recognized.. So it's for sure a software problem and not a hardware problem.
I'm really a knowledged user and even work as a IT but I have no clue how to fix the problem...

Any suggestions?
My System SpecsSystem Spec
07 Nov 2009   #7
torrentg

7600.20510 x86
 
 

Did you check disk management to see if it need a drive letter assigned to it?

What about device manager? Do they show up in there?
My System SpecsSystem Spec
07 Nov 2009   #8
encrzpt

Windows 7 RTM
 
 

Thanks for you answer, torrentg.
I can't see the device in disk management.
Here is a screenshot from device management:
http://i33.tinypic.com/v5fo5e.png

Tried uninstalling every single usb device... no success. I'm sure that a driver is corrupt but no idea how to fix it. Replaced .sys files as already mentioned from a good installation but this didn't help.
My System SpecsSystem Spec
07 Nov 2009   #9
torrentg

7600.20510 x86
 
 

Ok, let's start with your most favorite device that isn't working. Right click on it in device manager. Properties. Details tab. Change dropdown to hardware ids. Copy and paste results here. Please no screenshots as alternative. (If you have to use a screenshot later on for something, attach to a post using the paperclip function above where you type.)

I'll see about locating a good driver with instructions on how to install.
My System SpecsSystem Spec
07 Nov 2009   #10
encrzpt

Windows 7 RTM
 
 

Output for hardware ids of Freecom Hard Drive XS USB Device:
Quote:
USBSTOR\DiskFreecom_Hard_Drive_XS___1.00
USBSTOR\DiskFreecom_Hard_Drive_XS___
USBSTOR\DiskFreecom_
USBSTOR\Freecom_Hard_Drive_XS___1
Freecom_Hard_Drive_XS___1
USBSTOR\GenDisk
GenDisk
I think it must be some kind of a controller driver... but I already downloaded and tried Intel chipset drivers for my motherboard (Asus P5B Deluxe).

Hope you can help me.. thank you.
My System SpecsSystem Spec
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 USB Mass Storage Device




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