Assistance with Driver installation for Dell Vostro 3550  

I have a Dell Vostro 3550 64 bit that had been wiped clean. BIOS version A06 I seem to be having problems installing the correct drivers and or in the correct order. I am using Win7 Pro. I went to Dell's support sight and search for drivers by the service tag. Ive done this many times before with different computers but for some reason this one is messing with me.

I always start with the chipset drivers, in this case the Intel HN67 Express Chipset family Driver Version 9.2.0.1019,A00 R292253.exe but that didnt work.

I wanted Internet connectivity because I could get more drivers automatically through Dell or WUD. First I tried Dell Wireless 1701 802.11 bgn, Bluetooth v3.0+HS Driver R312280 but had no luck. Then I tried Intel Centrino Wireless-N 10001030, Advanced-N 6230 Driver R312222 but was still unsuccessful. I could not find any additional wifi drivers that sounded right. I could not get any USB drives to be seen by the computer so I was burning these executables to CD and transferring them that way. Instead of dropping the laptop out the 6th story window followed by myself, I was hoping someone familiar with the 3550 could list the basic drivers in the correct order, enough for to get me started. Chipset, USB and WIFI would be enough so that I might muddle through the rest myself. I cant even tell what video adapter was shipped with it from the System Configuration sheet. Dell has many extraneous drivers that are not really necessary, I just want basic everyday functionality from it.

Thank you

yes, thats where I have been spending all my time looking for the right chipset driver and the rest

Hi

Can you please upload a "System Information Report" with next reply ?. To do that ;

1. Open RUN dialogue ( Win Key + R )

2. Type "msinfo32.exe" and press "Enter".

3. When the tool opens, choose "File -->Save" and give a name of your choice.

4. Compress/Zip the file (right click --> Send to --> Compressed folder ) and attach the zipped file with next reply.


The system information report will contain all the necessary info about the components in your system such as HWIDs which are necessary to find the right drivers ( no personal information will be included ).

On that page there are only 4 drivers under chipset drivers:

1. Wistron USB 3.0 Host Controller Driver
2. Intel HM67 Express Chipset Family Driver "This package provides the Intel HM67 Express Chipset Family Driver and is supported on Inspiron N5110 and Vostro Notebook 3350/3550 that are running the following Windows Operating Systems: XP, Vista (32-bit) and Windows 7 (32/64-bit)." "Supported Operating Systems - MS Windows 7 64-bit" "Compatible Systems - Vostro 3550 (Early 2011)" Sure sounds like the right one. Maybe it was the way I installed it - I extracted the files and ran setup.

3. Intel Management Engine Interface Driver
4. Realtek RTS5138 Card Reader Driver


Number 2 is the one I tried first but I saw no changes to the computer. The others dont sound like they apply. That leaves very little to choose from. Im leaning towards #1 but #2 sounds like the correct one. Can you offer your best suggestion on what would be my next best move? Can it be uninstalled or should I reformat and start again to try another one?

Anshad Edavana said:

Hi

Can you please upload a "System Information Report" with next reply ?. To do that ;

1. Open RUN dialogue ( Win Key + R )

2. Type "msinfo32.exe" and press "Enter".

3. When the tool opens, choose "File -->Save" and give a name of your choice.

4. Compress/Zip the file (right click --> Send to --> Compressed folder ) and attach the zipped file with next reply.


The system information report will contain all the necessary info about the components in your system such as HWIDs which are necessary to find the right drivers ( no personal information will be included ).

I cant get the nfo file off the vostro because I have no network connections and no USB drive capability

Hi

In that case, please post the "Hardware ID" of your wireless adapter. To do that ;

1. Open "Device Manager" and right click on the "Network Controller" and choose "Properties".




2. Go to the "Details" tab and select "Hardware ID" from the drop down menu.



3. Write down and post the ID ( starting with "PCI\VEN ) with next reply (only the first line is needed ).


Also do the same with "Ethernet controller".

Anshad Edavana said:

Hi

In that case, please post the "Hardware ID" of your wireless adapter. To do that ;

1. Open "Device Manager" and right click on the "Network Controller" and choose "Properties".




2. Go to the "Details" tab and select "Hardware ID" from the drop down menu.



3. Write down and post the ID ( starting with "PCI\VEN ) with next reply (only the first line is needed ).


Also do the same with "Ethernet controller".

Network Controller
PCI\VEN8086&DEV_008A&SUBSYS_5325806&REV_34
PCI\VEN8086&DEV_008A&SUBSYS_5325806
PCI\VEN8086&DEV_008A&CC_028000
PCI\VEN8086&DEV_008A&CC_0280

Ethernet Controller
PCI\VEN_10EC&DEV_8168&REV_06
PCI\VEN_10EC&DEV_8168
PCI\VEN_10EC&CC_020000
PCI\VEN_10EC&CC_0200
PCI\VEN_10EC
PCI\CC_020000
PCI\CC_0200

Hi

According to the HWID you posted, the wireless adapter is an Intel Centrino Wireless-N 1000/1030. Here is the Dell official download link :

( R311898.exe )

Intel Centrino Wireless-N 1000/1030, Advanced-N 6230 Driver Driver Details | Dell US

Here is a direct download link from Intel which should support this adapter :

https://downloadcenter.intel.com/dow...for-Windows-7-

( Wireless_16.7.0_Ds64.exe )

Hi

Have you succeeded in installing the Wireless driver ?.