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Windows 7: USB drivers not working on my ASUS ROG Laptop

18 Apr 2015   #1
DJN

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
USB drivers not working on my ASUS ROG Laptop

This is a long story people so bare with me. Just the other night a program on my ASUS Laptop called 'ASUS Live Update' recommended a few updates for my PC. I allowed the update, and once it was finished downloading all of the updates, it prompted me to restart my PC, so i did. When my laptop loaded up again it said that the update for my USB drivers did not install correctly, and from that point forward, NONE of my USB devices were working anymore. My PC would no longer recognize any USB device that i connected to my computer. I did some research and tried re-installing the drivers, but that didn't work. I tried Microsoft Fix It, that didn't work either. So i called up ASUS and they made me try a few things, and that didn't work either. After I tried everything, they said there is no other solution they can give, but to have me send in the Laptop for repairs, and they want to charge me $150 to get this fix, when it was their program that initially messed up my drivers. If somebody could please help me fix this, i am in desperate need. Thank you so much. -DJN

Heres a screenshot of my USB drivers in device manager: Gyazo - 1d6469496b838967fbd8986a97469de9.png


My System SpecsSystem Spec
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18 Apr 2015   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Please fill out your System Specs.

information   Information
At 7F we rely heavily on knowing what hardware you have in your system, by filling out your system specs in the manner outlined below your specs will follow you round in every single post so we can see your hardware configuration at the click of a button without having to trawl through threads to find them.

Follow System Info - See Your System Specs to fill in your System Specs with as much info as possible.

Do you have a restore point set before running the updates? Can you post a screenshot of Device Manager please. And get rid of that ASUS program, it's not worth the hassle.
My System SpecsSystem Spec
18 Apr 2015   #3
DJN

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Boozad View Post
Please fill out your System Specs.

information   Information
At 7F we rely heavily on knowing what hardware you have in your system, by filling out your system specs in the manner outlined below your specs will follow you round in every single post so we can see your hardware configuration at the click of a button without having to trawl through threads to find them.

Follow System Info - See Your System Specs to fill in your System Specs with as much info as possible.

Do you have a restore point set before running the updates? Can you post a screenshot of Device Manager please. And get rid of that ASUS program, it's not worth the hassle.
Restoring my PC was one thing ASUS told me to do. I tried it and got this error:

System Restore did not complete successfully. Your computer's system files and settings were not changed.
An unspecified error occurred during system restore. (0xc0000022)

I updated my specs, and heres a screenshot of device manager: Gyazo - 792297360230947985de23d8ad1022e7.png
My System SpecsSystem Spec
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18 Apr 2015   #4
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Open an elevated command prompt, type in sfc /scannow and hit enter.
My System SpecsSystem Spec
18 Apr 2015   #5
DJN

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

An elevated command prompt?
My System SpecsSystem Spec
18 Apr 2015   #6
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

My System SpecsSystem Spec
18 Apr 2015   #7
DJN

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Boozad View Post
Open an elevated command prompt, type in sfc /scannow and hit enter.
Okay, it says, "Windows resource protection found corrupt files and successfully repaired them."
My System SpecsSystem Spec
18 Apr 2015   #8
DJN

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Is anyone there who can help?
My System SpecsSystem Spec
19 Apr 2015   #9
DJN

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

If someone could please help me out with any knowledge that they have, I would greatly appreciate it! This still has not been solved
My System SpecsSystem Spec
19 Apr 2015   #10
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

I'll say this as nicely as I can; show some patience. I understand you want your computer back working but you must understand that the people who offer help on this site offer it for free in our spare time. Your thread spans Saturday night and Sunday morning/afternoon here in the UK and I've been helping my kids with their homework as well as doing other family stuff.

Now, first of all can you upload your Device Manager screenshot directly to this forum, I won't follow that link. Screenshots and Files - Upload and Post in Seven Forums

Secondly, what model is your ASUS laptop? I'm not going to be guessing at it.
My System SpecsSystem Spec
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 USB drivers not working on my ASUS ROG Laptop




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