Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Need help determining which driver to install

22 Jun 2015   #1
perkinw

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Need help determining which driver to install

I have a two-week-old Windows 7 64-bit PC that is getting occasional blue screens. WhoCrashed consistently implicates the following driver:

iusb3xhc.sys (Intel(R) USB 3.0 eXtensible Host Controller Driver, Intel Corporation)

I found what I believe to be the latest driver for my PC on Intel's web site (see screenshot).

I am confused however, by the version number. The driver on the web site is version 3.0.5.69, but he driver on my computer (from Device Manager) is version 4.0.0.27. Unless I am mistaken, the "latest" version should have a higher version number. Can this driver really be newer than the one already installed? Should I install it?

FYI I am not experienced at installing drivers. This would be the first time I tried it.




Attached Thumbnails
Need help determining which driver to install-usb-3-0-extensible-host-controller-driver.png  
My System SpecsSystem Spec
.
22 Jun 2015   #2
ShoTTaS

Windows 7 Pro 32bit
 
 

Hi perkinw,

You can try downloading the driver into the manufacturer's website of your machine, maybe they have the version that you are looking for.
My System SpecsSystem Spec
23 Jun 2015   #3
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

First off can you update your system specs as linked in my signature, then follow Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
.

24 Jun 2015   #4
perkinw

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thank you, Boozad. I have followed the instructions for BSOD posting and attached the zip file. Only the last two BSOD's are relevant. The problems causing the earlier BSOD's were fixed by my local computer shop. I'm hoping I can fix this one with your help, thanks!


Attached Files
File Type: zip 8PC-Wed_06_24_2015__82404_81.zip (713.1 KB, 1 views)
My System SpecsSystem Spec
24 Jun 2015   #5
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Before we go any further can I just clarify that this is your model? Product Support | Dell US
My System SpecsSystem Spec
24 Jun 2015   #6
perkinw

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

No, the model is Dell XPS 8700.
My System SpecsSystem Spec
24 Jun 2015   #7
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Can you update your system specs please, I keep looking at them and am looking for the wrong thing.
My System SpecsSystem Spec
24 Jun 2015   #8
perkinw

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Boozad View Post
First off can you update your system specs as linked in my signature, then follow Blue Screen of Death (BSOD) Posting Instructions
It took me a while to figure it out, but I have updated my system specs.
My System SpecsSystem Spec
24 Jun 2015   #9
carwiz

Windows 7 Pro-x64
 
 

Your specs say Dell Studio MT but you're saying Dell XPS 8700. These are two different PCs. Not knowing what you have makes it impossible to insure you get the correct drivers.
My System SpecsSystem Spec
25 Jun 2015   #10
perkinw

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I updated my specs. I didn't realize I needed to do that until Boozad explained how.
My System SpecsSystem Spec
Reply

 Need help determining which driver to install




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Best factor for determining the bettering of CPU
Hi all, First of all, if my English is not good please pardon me.:) Now the problem; when comparing many CPUs with each other, which factor is the best one? For example, there are many various types, like, core to due, dual core, pentium, core ix, and many many other flavors. When I'm at...
Hardware & Devices
Need Help Determining UPS VA/Watts
I need help to determine the correct VA/watts I should be getting for my system. Here are my system specs: i7 4770k OC to 4ghz. Corsair AX760w PSU Western Digital Caviar Black 2TB EVGA GTX 770 Classified ACX 4GB Asus Maximus VI Formula Samsung Evo 840 1TB SSD Kingston Beast Series 16GB...
PC Custom Builds and Overclocking
CPU, GPU and/or RAM -- (?) Determining which is bottleneck
I'm getting ready to assemble new a desktop used primarily for active stock trading. At this time my current setup glides through 98% of the day absolutely effortlessly. CPU cores at 30%-45%, RAM always less than 70% used and no noticeable video lag. During highly volatile moments in the market...
Hardware & Devices
determining what UPS battery my PC needs
I'm shopping for a battery backup UPS for my PC. My current pick is an APC BE550G. Unfortunately, I've hit a snag- something about "approximation of a sine wave" and "pure sine wave". In other words, if the UPS switches over on approximation and my PC requires pure, the battery backup won't work...
Hardware & Devices
Determining whether OEM or Retail via MGADiag
In response to Uninstalling/Deactivating Product key number for windows 7. Attempting to determine if my installation of windows 7 is OEM or retail. I was told to run MGADiag and post in a new thread but I wasn't sure how much of the information to leave in. I was told the second group in the...
Windows Updates & Activation
determining ports
Hi, can someone please help with my problem, is there a program that can show me the exact ports that an aplication or all the aplications on my computer use, or is there another way to get the information, thank you in advance
Network & Sharing


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 23:44.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App