Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Audio Driver won't install

24 Jun 2015   #1
AClone135

Windows 7 Professional x64
 
 
Audio Driver won't install

Good day everyone!

As stated in the title, the audio driver won't install for my laptop. I have an Acer Aspire 4755g running Windows 7 Professional x64. I have downloaded the latest driver from the Acer support website and have uninstalled/reinstalled it multiple times already to no avail...

The problem first started when "Dolby Advanced Audio - Unable to start the Dolby Audio driver" started popping up. I uninstalled the driver and tried reinstalling it to fix the problem, but I was unable to reinstall it properly. I remember it being successfully reinstalled (the Realtek one), but I didn't notice and uninstalled it again.

I'm starting to think that it might be a hardware problem now...




Attached Thumbnails
Audio Driver won't install-ayy.png  
Attached Images
Audio Driver won't install-.png 
My System SpecsSystem Spec
.
24 Jun 2015   #2
fireberd

Windows 10 64 bit
 
 

Uninstall the "Audio Device On High Definition Audio Bus" in the Device Manager. RIGHT click on that entry to highlight it and then LEFT click "Uninstall". If it asks if you want to also uninstall the drivers, click yes. Then restart the PC and when Windows starts it should detect the sound and install the generic, basic function, High Definition Audio Device driver, assuming there is nothing wrong with the sound hardware and its enabled in the BIOS.

If the Windows installed High Definition Audio Device was installed, check the sound Playback to see if you have audio. If this works OK, you can attempt the Realtek driver install again (if that is the correct sound driver).

The Dolby will not install until the Realtek is first installed.
My System SpecsSystem Spec
24 Jun 2015   #3
AClone135

Windows 7 Professional x64
 
 

I uninstalled the Audio Device on High Definition Audio Bus, restarted, and this happened. Will it be okay to proceed to the next step?


Attached Thumbnails
Audio Driver won't install-b.png  
My System SpecsSystem Spec
.

24 Jun 2015   #4
fireberd

Windows 10 64 bit
 
 

The device does not show its disabled in your screen shot.

Did you run the troubleshooter? or did that automatically come up?
My System SpecsSystem Spec
24 Jun 2015   #5
AClone135

Windows 7 Professional x64
 
 

I clicked on the sound icon then it opened.


Attached Images
Audio Driver won't install-c.png 
My System SpecsSystem Spec
24 Jun 2015   #6
fireberd

Windows 10 64 bit
 
 

I see the Wi-Fi is not connected. Make a connection and see if anything changes. Sometimes, when Windows is installing a driver, it needs to access an on-line data base to get the driver or items needed.

According to what I see, this is an Intel CPU system. Reinstalling the Intel Motherboard Chipset drivers may also help the problems.
My System SpecsSystem Spec
24 Jun 2015   #7
AClone135

Windows 7 Professional x64
 
 

The wifi is actually connected. That's another problem I'm currently having, albeit a minor one. That said, will it be okay to proceed?

Also, yes, Intel i7 is my processor.
My System SpecsSystem Spec
24 Jun 2015   #8
fireberd

Windows 10 64 bit
 
 

Yes, reinstall the Intel motherboard chipset drivers.
My System SpecsSystem Spec
24 Jun 2015   #9
AClone135

Windows 7 Professional x64
 
 

After I reinstall the chipset drivers, I'll proceed with reinstalling the audio driver, right?

Also, which ones will I uninstall (in the image)?


Attached Thumbnails
Audio Driver won't install-d.png  
My System SpecsSystem Spec
24 Jun 2015   #10
fireberd

Windows 10 64 bit
 
 

What you mark is not the motherboard chipset drivers.

The chipset drivers identify all the devices on or attached to the motherboard and the reason I suggested installing them. If the sound was not identified or improperly identified then it would not install or install properly.

Its listed as "Chipset Intel Chipset Driver" on the Acer downloads.
Download Drivers and Manuals | Acer Official Site
My System SpecsSystem Spec
Reply

 Audio Driver won't install




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
My HP ENVY 17-3090nr 3D Edition is refusing to install Audio Driver
Hello, My HP ENVY 17-3090nr 3D Edition is having problem with a newly installed windows 7. No back up, no recovery because i formatted my hard disk the hard way. So after installing some drivers, the audio driver keeps saying " THE HARDWARE DETECTED IS NOT SUPPORTED BY THIS IDT SOFTWARE...
Sound & Audio
Intel IDT Audio Driver will not install
I am trying to install the latest audio driver for the Intel® Desktop Board DG965SS under Windows 7 Beta x64. IntelĀ® Desktop Board DG965SSĀ Audio: IDT* 92XX Driver However, when it goes to configure the driver I get the error: Device Object not present, restart the system and run setup...
Sound & Audio
Can't install audio driver
Not sure if this should be here or in the Audio section. My MB is a Gigabyte GA-EX38-DQ6 with onboard audio--Realtek ALC889A Codec. My audio ran sporadically with win 7 32 installed, but now that I have installed the 64 bit version, I cannot load any Realtek audio drivers. Been searching the whole...
Drivers
Audio Driver Fails to install?
Once again! Here I am! With another problem! As the title states. My files Via Driver for Microsoft Windows 7 X64 bit. (The one I installed in Home Premium) (VT 8700a) Start 1. Installed it in Windows 7 Ultimate 64bit 2. After installation it asks to restart
Sound & Audio
can not install realtek ac'97 for VIA audio driver
Windows 7 reject/unable to install realtek ac'97 for VIA audio driver. How to solve this problem?
Sound & Audio
My audio driver won't install b/c it's not signed -_-
My audio driver won't install b/c it's not signed. Anyway around this? I can't use the Vista driver b/c that didn't work for my surround sound on my mobo. ASUS has Win7 x64 drivers, but their not signed :(
Drivers


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 11:19.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App