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Windows 7: Dell XPS L502X had an aneurysm and self-deleted some drivers

13 Jul 2015   #1
Lonelylunar

Windows 7 Professional x64
 
 
Dell XPS L502X had an aneurysm and self-deleted some drivers

I've got Dell XPS L502X that somehow deleted its network card and USBs drivers, went over to Dell and put all the specs into their littler product service helper and it brought up a list of factory-state drivers for the machine. I downloaded these drivers to a DVD (since the USBs and web don't work) and tried executing the driver installation applications, upon doing so whichever application I tried to use it would always fail the installation saying that I needed to install using the network wireless installer, I'm guessing that isn't what I just downloaded so I'm needing some help here.


My System SpecsSystem Spec
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14 Jul 2015   #2
fireberd

Windows 10 64 bit
 
 

USB 2.0 drivers are generic Windows installed drivers, not anything specific. There are USB 3.0 drivers listed on the Dell site.

I would first install the Intel motherboard chipset drivers. If they are corrupt many devices may not be identified and recognized by Windows. Dell lists the chipset drivers as the HM67 chipset drivers.

Install the motherboard chipset drivers, restart the PC and then proceed with whatever drivers you need. Follow the listed Dell installation instructions.

If you are downloading them from some other PC and burning a CD, copy the drivers from the CD to the PC first and then run the driver installation(s).
My System SpecsSystem Spec
14 Jul 2015   #3
Lonelylunar

Windows 7 Professional x64
 
 

Dell shows the hm67 express chipset drivers are for inspiron and vostro systems not xps, should I still use it?
My System SpecsSystem Spec
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14 Jul 2015   #4
maxie

windows 7 home 64bit
 
 

My System SpecsSystem Spec
14 Jul 2015   #5
Lonelylunar

Windows 7 Professional x64
 
 

Okay I installed the hm67 chipset driver and restarted, I then tried to install the other drivers I had on the disk (after moving them the the computer and unpacking them) but I still get the same error "This application must be installed using the Intel(R) PROSet/Wireless installer."
My System SpecsSystem Spec
15 Jul 2015   #6
maxie

windows 7 home 64bit
 
 

Please Post a screenshot of the Device Manager with the Network Adapters expanded ...

The Link below will help you achieve this ...


Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
15 Jul 2015   #7
Lonelylunar

Windows 7 Professional x64
 
 

The networking section doesn't show up in the manager anymore
My System SpecsSystem Spec
15 Jul 2015   #8
maxie

windows 7 home 64bit
 
 

See if you can enter the BIOS to see if the Lan Connection is enabled ..

Tapping <F12> immediately after the Dell logo appears, should take you to One Time Boot Menu and <F2> to BIOS Setup...
My System SpecsSystem Spec
15 Jul 2015   #9
Lonelylunar

Windows 7 Professional x64
 
 

I went into the BIOS but there weren't any Network or LAN settings to be found.
My System SpecsSystem Spec
15 Jul 2015   #10
maxie

windows 7 home 64bit
 
 

What is listed under the Advanced tab in the BIOS ? ...
My System SpecsSystem Spec
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 Dell XPS L502X had an aneurysm and self-deleted some drivers




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