PC freeze & horizontal stripes

noname42 · 16 Jul 2015

Hello,
at random situations (especially when playing games or watching videos) my PC completely freezes and the screen shows horizontal stripes only. The mouse is still visible but I can't move it. I also have winXP installed on the same system (so I can switch between XP and 7) and the freeze does not happen on XP. As such I don't think it is a hardware problem but rather a driver problem (I'm updating AMD drivers frequently but it doesn't help)

You may also want to read this thread as the BSODs there happened at the same time so you can see what I already have tried.

Thank you for your help.

ICIT2LOL · 17 Jul 2015

Hello noname mate perhaps you might check the drivers for 7 - for that card and maybe check out reinstalling the Catalyst Control Centre I am thinking because it is obviously ok for XP eh?
AMD Radeon? HD 7700 Series Graphics Cards: 7790, 7770, 7770 GHz, 7750, 7730#
&
Desktop

noname42 · 17 Jul 2015

noname42 said:

I'm updating AMD drivers frequently but it doesn't help

Boozad · 17 Jul 2015

Instead of flying in the face of advice, how about you install a genuine copy of Windows? The ACER PID you have on your retail ASUS motherboard means your installation is counterfeit.

Code:

Hostname:                                      ***
Betriebssystemname:                            Microsoft Windows 7 Ultimate 
Betriebssystemversion:                         6.1.7601 Service Pack 1 Build 7601
Betriebssystemhersteller:                      Microsoft Corporation
Betriebssystemkonfiguration:                   Eigenst„ndige Arbeitsstation
Betriebssystem-Buildtyp:                       Multiprocessor Free
Registrierter Benutzer:                        ***
Registrierte Organisation:                     
Produkt-ID:                                    00426-OEM-8992662-00400 ---> ACER PID
Ursprngliches Installationsdatum:             04.11.2012, 11:30:52
Systemstartzeit:                               15.03.2015, 18:43:31
Systemhersteller:                              System manufacturer
Systemmodell:                                  System Product Name
Systemtyp:                                     x64-based PC
Prozessor(en):                                 1 Prozessor(en) installiert.
                                               [01]: AMD64 Family 21 Model 16 Stepping 1 AuthenticAMD ~3200 MHz
BIOS-Version:                                  American Megatrends Inc. 1102, 30.12.2013
Windows-Verzeichnis:                           C:\Windows
System-Verzeichnis:                            C:\Windows\system32
Startger„t:                                    \Device\HarddiskVolume1
Systemgebietsschema:                           de;Deutsch (Deutschland)
Eingabegebietsschema:                          de;Deutsch (Deutschland)
Zeitzone:                                      (UTC+01:00) Amsterdam, Berlin, Bern, Rom, Stockholm, Wien

noname42 · 17 Jul 2015

I thought reinstalling windows was the last option.

Boozad · 17 Jul 2015

I'm not talking about reinstalling Windows, I'm talking about installing a genuine copy of Windows, yours is pirated.

noname42 · 17 Jul 2015

Huh?

Boozad · 17 Jul 2015

Your Windows installation is counterfeit, it is not genuine. I'm not going to say it again, buy a legal, legitimate copy of Windows and install that.

noname42 · 18 Jul 2015

Done, what next?

Boozad · 18 Jul 2015

You're now running a genuine copy of Windows?

If the problem persists then post updated information, if you experience any more BSODs upload the new logs.