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Windows 7: Need assistance with drivers on Dell Vostro 3550

01 Aug 2015   #1
Michael Purcell

Windows 7 Home Premium 64 bit
 
 
Need assistance with drivers on Dell Vostro 3550

I am installing Windows 7 Home Premium x64 on a new hard disk drive on a Dell Vostro 3550 laptop. I found this thread which is similar to my problem, but I am still confused about the driver installation.

When I use the service tag to bring up the drivers available for download, there are no chipset drivers included. When I look at all the drivers available for the Vostro 3550, as mentioned in the referenced thread, I find four drivers but it is not clear which one/ones I should install.
1. Wistron USB 3.0 Host Controller Driver
2. Intel HM67 Express Chipset Family Driver
3. Intel Management Engine Interface Driver
4. Realtek RTS5138 Card Reader Driver

I have the following issues in Device Manager, all under Other devices, and all with yellow !:
Ethernet Controller
Network Controller
PCI Simple Communications Controller
SM Bus Controller
Universal Serial Bus (USB) Controller
Unknown device
Unknown device

I have one of three USB ports working. I have no network connectivity.

So far, I have tried installing from Dell downloads these drivers in the following order:
Intel Centrino Wireless-N 1030/Advanced-N 6230 Bluetooth Adapter Driver
Intel HD Graphics 3000 Driver

The Centrino Wireless-N driver did install but did not give me wireless access.
The Graphics driver did install and correct the video resolution as expected.

I have been reading that I first need to install chipset drivers, so I have the following questions:

Which of the four drivers should I install?
Do I need to uninstall the Centrino Wireless-N driver before?
How can I resolve the other issues in device manager that do not seem to have corresponding drivers?

Thanks.


My System SpecsSystem Spec
.
01 Aug 2015   #2
maxie

windows 7 home 64bit
 
 

Hi Welcome to Seven Forums ...

1 Install the Intel HM67 Express Chipset Family Driver...

2Intel Management Engine Interface Driver ...


3 Realtek RTS5138 Card Reader Driver...

4 Wistron USB 3.0 Host Controller Driver...


Run Windows Updates and then Post back any missing Drivers ...
My System SpecsSystem Spec
01 Aug 2015   #3
Michael Purcell

Windows 7 Home Premium 64 bit
 
 

Okay. Installed those four chipset drivers. I still don't have any network hardware available so can't go online to do Windows Update. There are four missing drivers:
Ethernet Controller
Network Controller
Unknown device
Unknown device

Should I uninstall "Intel PROSet/Wireless Software for Bluetooth Technology" from Programs and Features | Uninstall or change a program dialog?
My System SpecsSystem Spec
.

01 Aug 2015   #4
maxie

windows 7 home 64bit
 
 

Install the Realtek RTL8111E-VB Gigabit and RTL8105E-VB 10/100 Ethernet Controller ...

You should be able to get Online then ....
My System SpecsSystem Spec
01 Aug 2015   #5
Michael Purcell

Windows 7 Home Premium 64 bit
 
 

After Windows Update installed 9 updates, I had two missing drivers.

Based on the Network Controller Hardware ID:

PCI\VEN_8086&DEV_008A&SUBSYS_53258086&REV_34
PCI\VEN_8086&DEV_008A&SUBSYS_53258086
PCI\VEN_8086&DEV_008A&CC_028000
PCI\VEN_8086&DEV_008A&CC_0280

and information from the thread I linked earlier, I could see the correct driver for the Network Controller is
Intel Centrino Wireless-N 1000/1030, Advanced-N 6230 Driver (R311898) which installed and now wifi is working.

I now have one missing driver:

Unknown Device with Hardware ID:

ACPI\SMO8800
*SMO8800
My System SpecsSystem Spec
01 Aug 2015   #6
maxie

windows 7 home 64bit
 
 

The missing Driver is ST Microelectronics Free Fall Sensor
My System SpecsSystem Spec
01 Aug 2015   #7
Michael Purcell

Windows 7 Home Premium 64 bit
 
 

I also think I should install a monitor driver, as the current driver says Generic PnP Monitor, but I'm not sure which one to install out of 5 possibilities.

The replacement hdd is a Seagate Momentus, almost identical to the original one. I'm also wondering if I need to update it's firmware, and if the firmware from the dell site would be the correct one, or should I go to the Seagate site for that.
My System SpecsSystem Spec
01 Aug 2015   #8
maxie

windows 7 home 64bit
 
 

Are you using a Monitor ? If not that is fine ... For the firmware Seagate as they will have the latest firmware ...
My System SpecsSystem Spec
01 Aug 2015   #9
Michael Purcell

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by maxie View Post
Are you using a Monitor ? If not that is fine ... For the firmware Seagate as they will have the latest firmware ...
No external monitor. That generic driver is not for the LCD screen in the laptop?

And thanks so much for your help. You've been a life saver. It must be getting close to bed time over there, I'm thinking
My System SpecsSystem Spec
01 Aug 2015   #10
maxie

windows 7 home 64bit
 
 

That is fine then every Laptop has that Driver listed for the Monitor ...

And you are most welcome ...


Yes it is real close to bed time and I will be glad to see it
My System SpecsSystem Spec
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