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Windows 7: configuration information (in the registry) is incomplete or damaged.

02 Aug 2015   #1
NoIdeaSometimes

Windows 7 Home Premium 32bit.
 
 
configuration information (in the registry) is incomplete or damaged.

Medion Desktop running WIN7 32bit, 2 Quad CPU Q8300@250Ghz, 4GB Ram

Audio problemscropped up. (NO AUDIO)

Windowscannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

In my Device Manager:
Sound, video and game controllers – I have showing:
High Definition Audio Device
Then a further 4 identical….
NVIDIA High Definition Audio
ALLshowing the yellow problem triangle.

All attempts to rectify the problemvia rolling back or updating drivers, are met with the following errornotice……………….
Windowscannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

I am able to find compatible drivers ok – but they won’tload due to error notice as listed above.
I don’t know the manufacturer of the device, and I do nothave any discs nor paperwork .
Can anyone advise a friendly solution please – user elderly non techie?

Thanks

Siralli



My System SpecsSystem Spec
.
02 Aug 2015   #2
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

In Device Manager, .
  • Right click the High Definition Audio device and select Properties
  • Click the Details tab
  • Use the Properties the pull down menu and look carefully if Class Upper Filters or Class Lower Filters exist
  • If either one or both are there, select it, then copy / paste the information that appears in the windows for Value


Attached Images
configuration information (in the registry) is incomplete or damaged.-filters.jpg 
My System SpecsSystem Spec
02 Aug 2015   #3
NoIdeaSometimes

Windows 7 Home Premium 32bit.
 
 

Hi,
Many thanks for your prompt response to my query.
I followed your instruction/advice and found "Class upper filters" and in the value box the one word - "debutfilter".

If it helps any - I recently had NCH Debut Video screen capture software on my System - would this have any bearing on this problem?

Thanks for your help

Siralli
My System SpecsSystem Spec
.

03 Aug 2015   #4
UsernameIssues

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by NoIdeaSometimes View Post
...I recently had NCH Debut Video screen capture software on my System...
I don't know if NCH caused the problem. Just avoid all NCH software.

What's The Problem With NCH Software & How To Remove It?
My System SpecsSystem Spec
03 Aug 2015   #5
NoIdeaSometimes

Windows 7 Home Premium 32bit.
 
 

Thanks for your reply.
I don't think that I would have the confidence to handle going into the registry, so that would be a no no for me without an extremely user friendly walkthrough.

I still hold the faith, and have every hope that some kind soul on here, currently dealing with "ComputerGeek" post, will help me resolve this issue.
Should this not be possible reasonably soon, I would maybe have to resort to one of the advertised software solutions, but don't know of any that would be reasonably inexpensive and guarantee to resolve this issue should I have to subscribe to one.

Thanks again for your response.
My System SpecsSystem Spec
03 Aug 2015   #6
UsernameIssues

W7 Pro SP1 64bit
 
 

Sorry that I was not clear. I posted that link to show how evil the folks at NCH are. Don't follow any instructions on that page that I linked to and certainly don't pay for anything. I'll try and remember to include that caveat the next time that I post that link. The evil folks at NCH have caused many a person to join forums like this one seeking help after NCH software was installed.


:::goes back to lurking:::
My System SpecsSystem Spec
03 Aug 2015   #7
NoIdeaSometimes

Windows 7 Home Premium 32bit.
 
 

Quote   Quote: Originally Posted by UsernameIssues View Post
Sorry that I was not clear. I posted that link to show how evil the folks at NCH are. Don't follow any instructions on that page that I linked to and certainly don't pay for anything. I'll try and remember to include that caveat the next time that I post that link. The evil folks at NCH have caused many a person to join forums like this one seeking help after NCH software was installed.


:::goes back to lurking:::

Thanks again

I await in anticipation

Best wishes
My System SpecsSystem Spec
03 Aug 2015   #8
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

So you already uninstalled NCH? It seems the uninstaller failed to remove a driver file reference from the registry.

Download the attached zip file. Extract the .reg file to your Desktop, right click and run as admin. It will delete that file reference from the registry for you.

Reboot. Are things better?


Attached Files
File Type: zip AudioUpperFilter.zip (375 Bytes, 6 views)
My System SpecsSystem Spec
04 Aug 2015   #9
NoIdeaSometimes

Windows 7 Home Premium 32bit.
 
 

Quote   Quote: Originally Posted by ComputerGeek View Post
So you already uninstalled NCH? It seems the uninstaller failed to remove a driver file reference from the registry.

Download the attached zip file. Extract the .reg file to your Desktop, right click and run as admin. It will delete that file reference from the registry for you.

Reboot. Are things better?
Yes thanks!

Sorry to be a pain with this - but there is just one outstanding issue now.
This problem reared its head at the same time when trying to roll back to rectify my Audio problems.

My System Restore won't work and I end up with: System restore could not access a file, an unspecified error occurred during system restore (0x80070005).

Would you by any chance be able to advise on this?

I am trying to get my system somewhere near ready for when I eventually load WIN10.

Thanks for your help - very much appreciated.
My System SpecsSystem Spec
04 Aug 2015   #10
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Quote:
My System Restore won't work and I end up with: System restore could not access a file, an unspecified error occurred during system restore (0x80070005).
Glad I could help with your driver issue. I don't have experience with the second one. But I googled the problem and seems many others have shared your pain.

One thing to try (worked for some): Disconnect from the internet, disable your anti-virus real-time protection. Then try it again.

If that doesn't help you're best to create a new thread. Hope you get that problem fixed too!
My System SpecsSystem Spec
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