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Windows 7: Driver causing Windows 10 to lose sleep

14 Aug 2015   #71
maxie

windows 7 home 64bit
 
 

Yes the Model Number would help me understand better ... I do remember you did have problems with Windows 8 and the sleep issue ...


My System SpecsSystem Spec
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14 Aug 2015   #72
Jesse Williams

Windows 10 Home 64-bit
 
 

Okay. I have the SNID and the Serial Number. Not sure where the model number would be.
My System SpecsSystem Spec
14 Aug 2015   #73
maxie

windows 7 home 64bit
 
 

Check in System Information .. Maybe the full Model Number is listed there ...
My System SpecsSystem Spec
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14 Aug 2015   #74
Jesse Williams

Windows 10 Home 64-bit
 
 

System Information


Attached Thumbnails
Driver causing Windows 10 to lose sleep-system-information.png  
My System SpecsSystem Spec
14 Aug 2015   #75
Jesse Williams

Windows 10 Home 64-bit
 
 

Acer said they couldn't help me since its out of warranty and said for me to contact Microsoft. So, I contacted Microsoft last night and they did some changes, and it started sleeping again. I don't know how it's going to do today. But, I will keep you posted.
My System SpecsSystem Spec
14 Aug 2015   #76
maxie

windows 7 home 64bit
 
 

Sure it was working any how Jesse ...
My System SpecsSystem Spec
14 Aug 2015   #77
Jesse Williams

Windows 10 Home 64-bit
 
 

It seems like there's something in the network causing it to lose sleep. Like, when I turn on my Laptop, is when it won't sleep.
My System SpecsSystem Spec
14 Aug 2015   #78
maxie

windows 7 home 64bit
 
 

Has it happened today also ? ...
My System SpecsSystem Spec
14 Aug 2015   #79
Jesse Williams

Windows 10 Home 64-bit
 
 

No. It hasn't happened today, since I turned off a setting in the network adapter.

Here is the setting I turned off. It's in the screenshot.


Attached Thumbnails
Driver causing Windows 10 to lose sleep-sleep-issue.jpg  
My System SpecsSystem Spec
14 Aug 2015   #80
Jesse Williams

Windows 10 Home 64-bit
 
 

Above is the screenshot. I unchecked "Allow the computer to turn off the device to save power". That fixes the issue.
My System SpecsSystem Spec
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 Driver causing Windows 10 to lose sleep




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