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Windows 7: Unknown device in USB controllers


16 Nov 2009   #11

7600.20510 x86
 
 

Quote   Quote: Originally Posted by Monsta View Post
I have tried to install it the way you said and i get the same message. cant find the hardware. doing my head in.

I have checked all the usb headers and they are fine. Tried a diffferent pci slot and same result.

It's only a tv card. How hard can it be? I'm beat!

This is the message i get trying the way you suggested.

Attachment 37037
You didn't follow my advice.

It's as easy as reading and following instructions. You tried to install by pointing to the folder instead of clicking or double clicking on the .inf itself.


My System SpecsSystem Spec
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16 Nov 2009   #12

windows 7 home premium
 
 

Maybe you can clarify for me? I have tried to point to the inf file however when I browse to where the inf file is I can only see the folder that it is in. When I point to the folder that it is in I get the following.....Name:  Capture.JPG
Views: 162
Size:  28.3 KB



The doesn't seem to be a device ID. However this is what is listed under the heading DRIVER KEY.

{36fc9e60-c465-11cf-8056-444553540000}\0025}

and this under the heading DEVICE CLASS GUID:

{36fc9e60-c465-11cf-8056-444553540000}

Don't know if this helps at all. Going to try any suggestions. I'd like to thank everyone who has attempted to assist including torrentg, Thagarr, and aem.


My System SpecsSystem Spec
16 Nov 2009   #13

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Monsta View Post
The doesn't seem to be a device ID. However this is what is listed under the heading DRIVER KEY.

{36fc9e60-c465-11cf-8056-444553540000}\0025}

and this under the heading DEVICE CLASS GUID:

{36fc9e60-c465-11cf-8056-444553540000}

Don't know if this helps at all. Going to try any suggestions. I'd like to thank everyone who has attempted to assist including torrentg, Thagarr, and aem.
Monsta Hi and welcoome

I was just passing thru and saw the guid so i figured what the heck google it. I did and here is MS about USB devices not working. A USB device may no longer work correctly after Windows Vista resumes from sleep or from hibernation

Hope This helps like I said Im just passing thru

Ken J
My System SpecsSystem Spec
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16 Nov 2009   #14

windows 7 home premium
 
 

Hi zigzag3143, thanks for taking the time as you were passing. I have also googled it and got the same result, however i have tried to go through the registry and cant find the things that this microsoft solution refers to. Also it says that it was fixed with service pack 1 in vista. Surely they would not have made the same mistake in windows 7. I'm on the verge of giving up and going to the lounge to watch tv.

If I don't get this thing sorted soon it will be a phsychiatrist I am in need of, not a windows expert.

Thanks for the help offered. It is appreciated.
My System SpecsSystem Spec
16 Nov 2009   #15
aem

Windows 7 Ultimate 64Bit
 
 

Monsta, can you right-click the device in Device Manager, Properties, Details tab and from drop down menu, select Hardware ID. Give us the "PCI\VEN_....." details.

As for what torrentg implies when you need to point your browsing to the .inf is sometimes the system will automatically locate the .inf file (and there could be more than one .inf in the folder) to use (don't worry about the theory at this stage). The system does not necessary know which is the correct .inf file to use. It is critical that when you are having issues with drivers that you know which drive to use and in particular if problems arises the need to look at .inf file (for the appropriate OS and even if it's 32Bit or 64Bit etc). The details are inside that .inf file.

For now show us the PCI/VEN..details.
My System SpecsSystem Spec
17 Nov 2009   #16

Windows 7 Ultimate x86
 
 

Monsta, I was just looking over the specs for your motheboard, I noticed that Gigbyte has a new Intel chipset driver listed in there driver page for your motherboard. You might give that a try, the date on the new driver is 11-16-2009. Also, have you tried resetting your BIOS to factory defaults or shorting the reset jumper on your motherboard?
My System SpecsSystem Spec
17 Nov 2009   #17

windows 7 home premium
 
 

Is this what you are looking for??
Name:  hardware id.JPG
Views: 418
Size:  29.5 KB

It doesn't help me, but maybe it will help you. Tried the chipset driver. No good. Tried resetting the bios. No good. I give up. I guess you're not meant to watch tv on a computer eh?


My System SpecsSystem Spec
17 Nov 2009   #18

7600.20510 x86
 
 

Quote   Quote: Originally Posted by Monsta View Post
Is this what you are looking for??
Attachment 37401

It doesn't help me, but maybe it will help you. Tried the chipset driver. No good. Tried resetting the bios. No good. I give up. I guess you're not meant to watch tv on a computer eh?
No. Almost. Do the same thing for the card itself in sound, video and game contoller section. If it doesn't have a driver installed, it will be yellow with exclamation point.

And you are going to have to get the usb ports working. If you're on x86, use this and install using device manager.

Right click the usb you just posted about. Update driver software. Browse my computer. Let me pick. Have disk. Browse. Now find and double click the appropriate .inf. Click next and allow it to install.
My System SpecsSystem Spec
17 Nov 2009   #19

Windows 7 64bit
 
 

Get the device ID like aem suggests. I had an unknown device. Searched the web with the device ID and found the solution. I had to install my motherboard's ME = Management Engine.

Fixed the problem.
My System SpecsSystem Spec
18 Nov 2009   #20

windows 7 home premium
 
 

The card itself is not listed in the sound, video and game contoller section. There is only my sound card which is working perfectly. When I plug the PCI TV card into a PCI slot the UNKNOWN USB device appears as follows:

Name:  Capture.JPG
Views: 218
Size:  53.5 KB

When I unplug the PCI TV card the UNKOWN USB DEVICE is gone. I have tried software such as Uniblue driver scanner and it says that all my drivers are up to date. I have tried installing the inf file indicated by torrentg with no effect. Tried installing in a different PCI slot with same result. I have only have 2 PCI slots so there is nowhere left to go with it. Just doesn't seem to pick it up as a tv card, just as a USB DEVICE that wont work.


My System SpecsSystem Spec
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 Unknown device in USB controllers




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