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Windows 7: Dell Network Driver impossible to download because of DellSystemDetect

18 Sep 2015   #11
DonnaSkidmore

Windows 7 Home Premium 64bit
 
 

Thank you so much for your time and your much, much appreciated help.
My laptop is now online and I am downloading everything I need from Dell.
I can't thank you enough!!!


My System SpecsSystem Spec
.
18 Sep 2015   #12
derekimo

Microsoft Community Contributor Award Recipient

 
 

You're very welcome!

That's great news, glad you got it sorted.
My System SpecsSystem Spec
18 Sep 2015   #13
DonnaSkidmore

Windows 7 Home Premium 64bit
 
 

Hi again DerekImo
I was able to get online and install those three links you gave me.
I would love to accept your offer of pointing out any other drivers I need, if you don't mind?
I started to use the system detect but two of their recommended downloads wouldn't install. One said that there was already a newer file and the second one said it couldn't find the hardware!
I can't thank you enough for helping.
My System SpecsSystem Spec
.

18 Sep 2015   #14
derekimo

Microsoft Community Contributor Award Recipient

 
 

No problem Donna,

Can you run this again,

System Information File - Create in Windows

So I can see what was fixed by the ones you did install.
My System SpecsSystem Spec
18 Sep 2015   #15
DonnaSkidmore

Windows 7 Home Premium 64bit
 
 

Here it is. Thank you so much!


Attached Files
File Type: zip DonnaSkidmore2.zip (41.9 KB, 2 views)
My System SpecsSystem Spec
18 Sep 2015   #16
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

Open up Device Manager and post a snip for us.
My System SpecsSystem Spec
18 Sep 2015   #17
derekimo

Microsoft Community Contributor Award Recipient

 
 

Did you install those first two drivers I posted?

It doesn't look like they are installed.

Here's a couple for you,

Ethernet controller,

Realtek RTL8111E Gigabit Ethernet Controller Driver Driver Details | Dell US

USB drivers,

Renesas USB3.0 Host Controller Driver Driver Details | Dell US
My System SpecsSystem Spec
18 Sep 2015   #18
DonnaSkidmore

Windows 7 Home Premium 64bit
 
 

Okay, I checked and made sure the first two links were installed.
And have now installed the next two.
My System SpecsSystem Spec
18 Sep 2015   #19
derekimo

Microsoft Community Contributor Award Recipient

 
 

OK, can you run that tool again so I can see what's left.

It may be necessary to install those again if they keep showing up. Did you restart after installing them?

This should be your audio driver,

Realtek ALC272/ALC269 HD/ALC269Q-GR Audio Driver Driver Details | Dell US

I see a card reader too, but it's not being recognized yet, another reason that the chipset driver needs to be installed.
My System SpecsSystem Spec
18 Sep 2015   #20
DonnaSkidmore

Windows 7 Home Premium 64bit
 
 

Okay, let me just do the audio driver and I'll give you another system info report :-)
My System SpecsSystem Spec
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 Dell Network Driver impossible to download because of DellSystemDetect




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