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Windows 7: CD/DVD ROM driver vanished

04 Dec 2015   #1
francvs

Windows 7 Enterprise 32bit
 
 
CD/DVD ROM driver vanished

I use PowerDVD for my standard DVD's, and other drivers for DVD's in nonstandard formats, but my laptops--my primary Lenovo, and my secondary Dell--have both lost the driver for CD/DVD ROM's. Other types of software seem to be readily available online, but drivers available online don't work, or come with software that's at least suspect of being malware. Might anybody help me?


My System SpecsSystem Spec
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04 Dec 2015   #2
fireberd

Windows 10 64 bit
 
 

There are no third party drivers for CD/DVD drives, just the default built in Windows (Microsoft) drivers.

First thing, check the Device Manager to see if there is an error code listed for the drives. (and post back with the error code if there is one).
My System SpecsSystem Spec
09 Dec 2015   #3
francvs

Windows 7 Enterprise 32bit
 
 

My TSSTcorp DVD+-RW TS-L632H ATA Device shows its status as "This device is working properly." But it isn't.
My System SpecsSystem Spec
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09 Dec 2015   #4
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Quote   Quote: Originally Posted by francvs View Post
<snip>my laptops--my primary Lenovo, and my secondary Dell--have both lost the driver for CD/DVD ROM's.<snip>
1. So we are to understand this same problem exists on both your Lenovo and your Dell?
Quote:
My TSSTcorp DVD+-RW TS-L632H ATA Device shows its status as "This device is working properly."
2. The above is true on both computers? The drive appears in device manager and, in both cases, says device is working properly?

3. Do the following on each machine and post results
> Download and run Driver Filter Load Order tool
> Click to select the CD/DVD drive. Click the Clipboard button in the tool window. Paste the result into next post
My System SpecsSystem Spec
14 Dec 2015   #5
francvs

Windows 7 Enterprise 32bit
 
 

Sorry for the delay; practically speaking, I have internet access only once every several days. Among other reasons, the software disk from my ISP won't run, since the CD/DVD ROM drivers don't work. I'll try this diagnostic as soon as I can; thanks.
My System SpecsSystem Spec
14 Dec 2015   #6
fireberd

Windows 10 64 bit
 
 

You can also try a "refresh" of the drives. Go to the Device Manager, RIGHT click on the entry for the drive and then LEFT click "Uninstall". Restart the PC and when Windows starts it should detect and reinstall the drive.
My System SpecsSystem Spec
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 CD/DVD ROM driver vanished




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