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Windows 7: Windows 7 + Wacom Intuos 3 Problems...

20 Jan 2010   #11

Windows 7 Ultimate x64
 
 
Windows 7 x64 Ultimate crash with Wacom Intuos 3

This isn't a reply as such, but related I think in some way to what's been happening to so many others. The symptoms are somewhat the same, though they seem to differ every now and then.

Hi everyone, I've been looking around on these forums, and indeed on the internet for a few days now, and I'm about at my witts end.
I've got my copy of Windows 7 x64 Ultimate installed, and it's been really quite nice up until recently. I've got two video cards running on the system, either separately or in SLI depending on what need to get done, Gigabyte Nvidia 9600GT cards @1Gig Each. They too have been wonderful.
My Wacom Intuos 3 has been working really well up until about a week ago, and really that's where everything just went to hell. I tried opening After Effects to do some Post FX work, system locked up, the screens all went black, and that was the end of that, had to restart to get it back. I can tell now when it's going to happen, as the splash screen has either a small checkerboard patter of black squares, or black lines start appearing everywhere.
I then tried opening Premier, same problem, so I tried Photoshop, you can see where this is going?
I reformatted, as is my way when things start going wrong, makes it easy for me to figure out what's happening. I eventually narrowed it down to the Wacom Tablet, and when it happened again on a fresh install, tried removing the drivers. It still crashed, so I went back to a restore point before the drivers were installed, and I can work, but not in Photoshop, which is really my main program most of the time.
The device has been coming up as a USB device that is not recognized, and NOTHING can be done about that as far as I can figure, even unplugged if you restart the system, it goes wrong. I have no drivers installed, Wacom released the newest 6.12.5 drivers that I tried, and it all worked for about 24 hours, then when the system was restarted, device not recognized, and the crashes again. I'm posting with Wacom as well, but if anyone knows anything about this, I'm begging for your help at this point, I just want to work.


My System SpecsSystem Spec
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20 Jan 2010   #12

Windows 7 (64bit)
 
 

Oh dear... I can't offer too much help I'm afraid: my setup is still functioning fine (touch wood). I don't use photo$hop but everything works fine with the Gimp.

The only suggestion I can offer (and it's a bit of a long shot I'm afraid) is that various devices on my Win 7 x64 system only seem to get recognised if I plug them into specific USB ports - even though I know that all the ports are working... it's very strange. May be related to BIOS settings but to be honest I'm loth to fiddle with it for fear of ending up in your situation!
My System SpecsSystem Spec
20 Jan 2010   #13

windows 7 64 bit
 
 

Quote   Quote: Originally Posted by caetis View Post
This isn't a reply as such, but related I think in some way to what's been happening to so many others. The symptoms are somewhat the same, though they seem to differ every now and then.

Hi everyone, I've been looking around on these forums, and indeed on the internet for a few days now, and I'm about at my witts end.
I've got my copy of Windows 7 x64 Ultimate installed, and it's been really quite nice up until recently. I've got two video cards running on the system, either separately or in SLI depending on what need to get done, Gigabyte Nvidia 9600GT cards @1Gig Each. They too have been wonderful.
My Wacom Intuos 3 has been working really well up until about a week ago, and really that's where everything just went to hell. I tried opening After Effects to do some Post FX work, system locked up, the screens all went black, and that was the end of that, had to restart to get it back. I can tell now when it's going to happen, as the splash screen has either a small checkerboard patter of black squares, or black lines start appearing everywhere.
I then tried opening Premier, same problem, so I tried Photoshop, you can see where this is going?
I reformatted, as is my way when things start going wrong, makes it easy for me to figure out what's happening. I eventually narrowed it down to the Wacom Tablet, and when it happened again on a fresh install, tried removing the drivers. It still crashed, so I went back to a restore point before the drivers were installed, and I can work, but not in Photoshop, which is really my main program most of the time.
The device has been coming up as a USB device that is not recognized, and NOTHING can be done about that as far as I can figure, even unplugged if you restart the system, it goes wrong. I have no drivers installed, Wacom released the newest 6.12.5 drivers that I tried, and it all worked for about 24 hours, then when the system was restarted, device not recognized, and the crashes again. I'm posting with Wacom as well, but if anyone knows anything about this, I'm begging for your help at this point, I just want to work.
Maybe a silly question, but just in case, did you uninstall the Windows built in Tablet functions in control panel/programs and updates/windows features? I did not have the screen problems that you get, but before disabling the Tablet functions I could not get my Intuos working in Photoshop unless I reinstalled the Wacom drivers every time I restarted the computer.
My System SpecsSystem Spec
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10 Feb 2010   #14

Windows 7
 
 

I am having the same problem as Caetis For now I need photoshop to work so my new Intuos4 is collecting dust
My System SpecsSystem Spec
11 Feb 2010   #15

Windows 7 (64bit)
 
 
Try updating the Intel drivers

My Intuos3 still working fine with Windows 7 x64... however I got a potential insight to this problem last week; when I started having real problems synching my iTouch to the PC too. Somewhat similar issue to what I was having with the Wacom tablet - all would seem fine osmetimes but other times it just would NOT properly recognise the device.

Anyhow, a bit of digging around on various forums identified a suggestion from someone that this could be an issue with the drivers for the Intel chipset on the motherboard (in my case, an Asus Maximus III - which is a socket 1533 based design that uses the Intel P55 chipset). So I went to the Asus support pages and found an update for the Intel drivers (in my case, "Intel_Chipset_V9111020_XPVistaWin7.zip"). I installed this, and also updated the BIOS while I was at it - and hey presto... suddenly my iTouch is now recognised properly every time, and various other USB weirdness has gone too.

I can't say whether this issue is connected with the Wacom problems I was having before, but it's at least a strong possibility.

M
My System SpecsSystem Spec
02 Mar 2010   #16

win 7 64bit
 
 
Intuos Lost drivers Solved

I believe I’ve solved the problem – my Intuos 3 loost it’s drivers or so it would seem; I found that if you delete the preferences table it works, until something regenerates the preferences table… so I fixed another problem w/ Photoshop cs like this & it also worked for Wacom: Find the directory for Wacom tablet {you will have to search your hdd} mine was in: \Program Files (x86)\Tablet\Wacom. Open properties on both the Tablet and Wacom directories; go to the security tab; under user names choose yourself [Users (jim)] and choose edit permissions. Then set your permissions to “FULL CONTROL” apply and this should clear up your problems, I now have a preferences table running and haven’t lost my drivers yet.
Running Win 7 - 64 bit
My System SpecsSystem Spec
02 Mar 2010   #17

Windows 7 64bit Ultimate
 
 

My System SpecsSystem Spec
04 Mar 2010   #18

Windows 7
 
 

I was having the same trouble with my Intuos 3 and the drivers for it. I installed the drivers for Windows 7 and it worked until shut down, when I rebooted, the tablet would not work. I unistalled the drivers and installed the Vista driver instead; Driver 6.1.4-3 for USB Tablets on Windows 7, Vista or XP (32 & 64 bit). I tried this and it is working beautifuly. I hope this helps
My System SpecsSystem Spec
01 May 2010   #19

Windows 7 Pro
 
 
Wacom Update problem

Quote   Quote: Originally Posted by yalazy View Post
Quote   Quote: Originally Posted by mjcross View Post

The other thing I'm watching out for is any windows update that could have been the cause... if this turns out to be the case then I'll post back
For me my Intuos 3 stopped working completely after installing an update for "Wacom mouse" from Windows update. After using a system restore point from before the Windows update install everything works fine again! Beware of that update folks!

I have a Wacom Intuos 3 (on Win 7 32-bit) and this is very similar to what just happened to me. I don't usually allow windows to download updates automatically - I like to know what they are first but I recently had some issues with the hp printers on our network (grrrr...you don't want to know, believe me!) Anyway, against my better judgement, I was talked into allowing ALL windows updates to install (I should have known better, my fault!) So, all these updates start downloading and installing....windows stuff, my sound card, my video card, adobe, hp printer stuff and. . .wacom (something to do with the mouse). So, this wacom mouse update loads after all the rest, I reboot and my tablet is all squirrely. The tablet is real slow in reacting to the pen so I switch to the mouse (which I despise) and it's the same. It doesn't always respond in Photoshop or on the internet. I know it's got to be because of this update.

I know this is a long post but I'm gettin' to my point...I promise....
So, I go to my update page to check out the wacom update and it doesn't show anywhere. Hmm...I then went to microsoft's update site and had it search for updates installed on my computer - the wacom update shows up there but there's no functionality from that screen (can't delete). I go back to my computer and the updates and again the Wacom one doesn't show up. I'm about to throw this pad at something...I've had it for three years and NEVER had a single problem until now so I just want to undo this update. I was hoping to do that without a system restore because I've just solved an internet/network issue that I don't want undone.

Any ideas how I can delete this thing?
My System SpecsSystem Spec
04 May 2010   #20

WIN7
 
 

Quote:
I was having the same trouble with my Intuos 3 and the drivers for it. I installed the drivers for Windows 7 and it worked until shut down, when I rebooted, the tablet would not work. I unistalled the drivers and installed the Vista driver instead; Driver 6.1.4-3 for USB Tablets on Windows 7, Vista or XP (32 & 64 bit). I tried this and it is working beautifuly. I hope this helps
Great stuff DrGirlFriend! Worked like a charm.

On another note. If you want to remove the water drop effect:

Quote:
The best way to turn off the ripples effect in Windows 7 is to go to Windows services, select the 'TabletPC Input Service' right click to go to the properties and in the General Tab:

1 - stop the service
2 - change the startup type to disabled
Source: Link (Wacom Forum)
My System SpecsSystem Spec
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 Windows 7 + Wacom Intuos 3 Problems...




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