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Windows 7: Keyboard and mouse doesn't work after driver repair

20 Feb 2016   #1
amira

Windows 7
 
 
Keyboard and mouse doesn't work after driver repair

My boss bought a new HP tower after our old one ran out of space. I plugged it in and everything worked until I realised the scanner didn't work. I downloaded a driver but it still didnt activate the scanner. So I looked at the driver repair discs that came with the tower. I installed that thinking it would repair the scanner driver and when I logged back in, the keyboard or mouse USB didnt work. I hope I didn't screw up anything. The keyboard works in BIOS. My boss doesn't know and I would like to get this repaired without bringing anyone in. HELP! Im on Windows 7.


My System SpecsSystem Spec
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21 Feb 2016   #2
KGS

Windows 7 Ultimate x64
 
 

Sounds like the repair fudged the USB drivers. Have you tried starting windows in safe mode?
My System SpecsSystem Spec
21 Feb 2016   #3
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Just rollback the Driver,
If that doesnt work, use your latest restore point.

Roy
My System SpecsSystem Spec
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21 Feb 2016   #4
amira

Windows 7
 
 

Hi all, I told my boss and he doesn't want to re-install Windows 7. Nothing else worked. So HP will be coming out to fix the tower. thank you for your input.
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 Keyboard and mouse doesn't work after driver repair




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