Installed usb 3.0 driver now keyboard and mouse wont connect.  


  1. Danford23
    Posts : 2
    Windows 7 professional 64 bit
       New #1

    Installed usb 3.0 driver now keyboard and mouse wont connect.


    Per thread title, i installed the usb 3.0 driver from the asus website and now my mouse and keyboard wont connect. I tried plugging them into every usb port on my motherboard and it just wont work. I noticed beforehand (Before i tried installing any drivers) when i looked in device manager they were set up automatically as PS/2 ports which i thought was strange. I cannot log into windows at this time since my keyboard and mouse wont connect. I am able to use the keyboard and mouse in my bios though. Is there a way i can uninstall the driver i installed using command prompt without logging into the computer? The only fix i can think of is reinstalling windows but i wanted to check with the forum before doing so. Thanks in advance for the help.
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  3. pbcopter
    Posts : 1,872
    Windows 10 Pro x64, Windows 8.1 Pro x64, Windows 7 Ultimate x64 SP1,
       New #2

    Hi and welcome.

    I would boot using the Windows install media to select a system restore point before the install of the USB 3.0 drivers

    See this tutorial

    How to Boot to the System Recovery Options in Windows 7
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  4. Danford23
    Posts : 2
    Windows 7 professional 64 bit
    Thread Starter
       New #3

    Ok that helped, this isn't going to sound very technical but i pounded on the f5 key until that screen popped up. The repair screen didn't show up but boot with last known config did so i selected that now I'm able to log in yay! Thank you! :)
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  6. Layback Bear
    Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       New #4

    You could also check the bios and make sure the USB ports are enabled.
    I also recommend using USB 2.0 for mouse and keyboards.
    Sometimes it also helps to disable Quick Boot or Fast Boot, what ever it is called.
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