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Windows 7: Bluetooth Dongle not flashing and not detecting my Wireless Earphone

29 Feb 2016   #31
Elly26

Windows 7 64 Bit
 
 

I am not breaking any rules, I have made it clear to the company and they have agreed to give me access to it. They gave me administrative priviledges. I choose to not get the I.T involved because it is $150 an hour...


My System SpecsSystem Spec
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01 Mar 2016   #32
Elly26

Windows 7 64 Bit
 
 

How do I delete all the drivers for the device?
My System SpecsSystem Spec
02 Mar 2016   #33
Elly26

Windows 7 64 Bit
 
 

How do I delete all the drivers for the device?
My System SpecsSystem Spec
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02 Mar 2016   #34
derekimo

Microsoft Community Contributor Award Recipient

 
 

Try option two of this tutorial,

Driver - Uninstall in Windows
My System SpecsSystem Spec
03 Mar 2016   #35
Elly26

Windows 7 64 Bit
 
 

Thank you Derekimo, I uninstalled the drivers using that method, is there a way to replace drivers with other drivers? It could be the one I installed was not correct.
My System SpecsSystem Spec
03 Mar 2016   #36
derekimo

Microsoft Community Contributor Award Recipient

 
 

What happens if you just plug it in and let windows load the drivers?

I assume you are talking about USB Bluetooth Dongle (BCM20702)?

I suggested this in post #21,

Quote   Quote: Originally Posted by derekimo View Post

If you don't get any replies try adding the brand name of the dongle next time, if you search for this,

USB Bluetooth Dongle (BCM20702)

There are several different brands that use the Broadcom chip.
It would help to know the brand and model of that if you expect a specific driver recommendation.

Although, I think most of those devices will be plug and play and windows will automatically install drivers when you attach or plug it in.
My System SpecsSystem Spec
03 Mar 2016   #37
Elly26

Windows 7 64 Bit
 
 

Sorry about that Derekimo, I was speaking about the Wireless Headphone (WLE171) when I first got it detected there was one of the services which it said "Could not install" so I went online and downloaded the driver for it. When I right click bluetooth devices and check properties of the "WLE171" it shows up options which are not related to bluetooth.

I want to remove the driver I installed into it and replace it with another one, it was interesting because at home the headphone installed everything fine.
My System SpecsSystem Spec
03 Mar 2016   #38
derekimo

Microsoft Community Contributor Award Recipient

 
 

I'm curious where you found this driver you installed for that, can you post a link?

I don't see a driver source myself but that doesn't mean there isn't one.

In post #35 you said you uninstalled the driver, yet you say you want to remove the driver in post #37, I'm confused.

Since it seems to be dragging out, will you do this.

With both of the items connected to your computer, create one of these files and upload it just like this tutorial explains in option one,

System Information File - Create in Windows

What I am looking for are hardware ID's since there seems to be little info available on what you have given so far.
My System SpecsSystem Spec
04 Mar 2016   #39
Elly26

Windows 7 64 Bit
 
 

Hi Derekimo, it was some time ago when I installed the missing driver. It was actually for the Bluetooth Dongle (BCM20702) and that was taken from the Broadcom website.

I removed the driver and wanted to know if that was the critical way of removing it as after removing it the problem persisted. I want to make it so it prompts me to have to install a new driver like previously.

I will take a look at the System Information File method.
My System SpecsSystem Spec
08 Mar 2016   #40
Elly26

Windows 7 64 Bit
 
 

Derekimo, it requires administrative log in to use that method, I prefer not to hassle the company. Any other thoughts?
My System SpecsSystem Spec
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 Bluetooth Dongle not flashing and not detecting my Wireless Earphone




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