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Windows 7: Wireless mouse & USB KB randomly lockup the machine; non-responsive

09 Mar 2016   #1
js1701

Win 7 Pro SP1 64bit
 
 
Wireless mouse & USB KB randomly lockup the machine; non-responsive

Hello all,

I have newly loaded WIN 7 OS. Everything works but randomly, the wireless mouse & USB KB lockup & are non responsive. The only way to get them back is to do a hard power reset. I checked the Windows Event Viewer System Log & this error is showing up multiple times:

The driver \Driver\WUDFRd failed to load for the device USB\VID_0A5C&PID_5800&MI_01\6&66de6c9&0&0001.

Did a Google search & the posts show this is referencing a media card driver. I tried disabling the media card reader but still having the issue. I also applied this from Microsoft:

https://support.microsoft.com/en-us/kb/2519922

Any assistance would be appreciated. Thanks.




Attached Thumbnails
Wireless mouse & USB KB randomly lockup the machine; non-responsive-error.png  
My System SpecsSystem Spec
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09 Mar 2016   #2
derekimo

Microsoft Community Contributor Award Recipient

 
 

Welcome to the forum,

I don't get media card driver looking up those ID numbers, I find this,

Wireless mouse & USB KB randomly lockup the machine; non-responsive-2016-03-09_20h37_34.png

Which leads to this info,

https://www.broadcom.com/products/en...curity/bcm5880

Do you have any in device manager?

I think that is related to the encryption feature on your Dell.


My System SpecsSystem Spec
10 Mar 2016   #3
js1701

Win 7 Pro SP1 64bit
 
 

Thanks for the reply.

I may have mis-read the link then. I dont have any in my Device Manager but I did find the Broadcom you mentioned.

If its related to encryption, is that something I can disable/turn off?

Thanks.


Attached Thumbnails
Wireless mouse & USB KB randomly lockup the machine; non-responsive-devicemanager.png  
My System SpecsSystem Spec
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10 Mar 2016   #4
derekimo

Microsoft Community Contributor Award Recipient

 
 

You're welcome, I should have said or ? as well, that's why you got that initial warning in your screenshot in the first post.

You can disable it in device manager,

Wireless mouse & USB KB randomly lockup the machine; non-responsive-2016-03-10_18h53_34.png

Or install the rest of the drivers,

How to Download the Latest Broadcom USH Drivers | Dell Bermuda

This is interesting from the notes,

Quote:
Notes:
These drivers do not need the Dell ControlPoint System Manager software installed to work.
Refer to the Installation instructions provided on the driver page.
For more information on how to download and install drivers or if your computer is not listed in Table 1, refer to Dell Knowledge Base article: How to Use the Drivers and Downloads Website.
The Broadcom Unified Security Hub (USH) drivers are included in the Dell ControlPoint Security Device Driver Pack, these drivers are located in the ControlPoint download category for your computer.
It also includes drivers for: Broadcom Trusted Platform Module, Atmel Trusted Platform Module, STMicroelectronics Trusted Platform Module, Winbond Trusted Platform Module, O2Micro Smart Card Reader, Dell Smart Card Keyboard, UPEK TouchChip Fingerprint Reader, Authentec Fingerprint Reader, Vista Storage Driver Update (for ATAPI.SYS)
There are no Windows 8(8.1) or Windows 10 drivers for these devices. However you may be able to install them by using compatibility mode. Dell does not guarantee that the process will work on your computer.
Seems you were close after all, it's a type of card reader as well.


My System SpecsSystem Spec
13 Mar 2016   #5
js1701

Win 7 Pro SP1 64bit
 
 

Here's an update on the issue. I installed all the drivers as per Dell's driver utility, even if I had them. Apparently that Broadcom is for something called ControlVault. Anyway, I updated/replaced all the drivers with Dell ones & it seems to have fixed the issue. I let the system run since Friday night & it didnt lock up once. So far so good. Thanks for your assistance.
My System SpecsSystem Spec
13 Mar 2016   #6
derekimo

Microsoft Community Contributor Award Recipient

 
 

You're welcome.

Glad you got it sorted.
My System SpecsSystem Spec
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 Wireless mouse & USB KB randomly lockup the machine; non-responsive




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