New
#1
2 of 6 USB ports not working
device list was incorrect
I hope my description is clear enough to understand. My XPS One 2710 (all-in-one) has 4 USB portson the back and 2 on the side. 2 ports on the back don’t work.The others do.I see in Device Manager that there is a !at the first USB Controller. Opening the last USB listing on the attached device listshows many entries all of which say the device is working properly.
Clicking the highlighted one shows the attached driver properties
The Update Driver button doesn’t find anything but Dell has thisupdate, among others, listed for my computer. Dell site URL is Texas Instruments USB3.0 xHCI Host Controller Driver Driver Details | Dell US
Mouse,Keyboard & Input Devices |Texas Instruments USB3.0 xHCI Host ControllerDriver (9 MB)
But I'm not eager to install because I havechanged keyboard & mouse from original equipment and fear that current Kbrdand mouse may not work after install. And I amwondering why only 2 USBs don’t work.Couldthere be separate drivers for these 2? All 6 are 3.0 Orare they just somehow damaged?
Last edited by robert808; 19 Mar 2016 at 22:29. Reason: device list was incorrect