2 of 6 USB ports not working  

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  1. Posts : 85
    windows 7 home premium 64 bit SP1
       #1

    2 of 6 USB ports not working


    device list was incorrect
    I hope my description is clear enough to understand. My XPS One 2710 (all-in-one) has 4 USB portson the back and 2 on the side. 2 ports on the back don’t work.The others do.I see in Device Manager that there is a !at the first USB Controller. Opening the last USB listing on the attached device listshows many entries all of which say the device is working properly.
    Clicking the highlighted one shows the attached driver properties

    The Update Driver button doesn’t find anything but Dell has thisupdate, among others, listed for my computer. Dell site URL is Texas Instruments USB3.0 xHCI Host Controller Driver Driver Details | Dell US
    Mouse,Keyboard & Input Devices |Texas Instruments USB3.0 xHCI Host ControllerDriver (9 MB)
    But I'm not eager to install because I havechanged keyboard & mouse from original equipment and fear that current Kbrdand mouse may not work after install. And I amwondering why only 2 USBs don’t work.Couldthere be separate drivers for these 2? All 6 are 3.0 Orare they just somehow damaged?
    Last edited by robert808; 19 Mar 2016 at 22:29. Reason: device list was incorrect
      My Computer


  2. Posts : 85
    windows 7 home premium 64 bit SP1
    Thread Starter
       #2

    Correct list
      My Computer


  3. Posts : 17,322
    Win 10 Pro x64
       #3

    Can you show us the hardware ID's on the details tab like this, change the dropdown to Hardware ID's,

    2 of 6 USB ports not working-2016-03-19_20h51_16.png

    It will be pretty easy to clarify if the driver you found is the one for that using the ID's.
      My Computer


  4. Posts : 85
    windows 7 home premium 64 bit SP1
    Thread Starter
       #4

    don't think this will help.
      My Computer


  5. Posts : 17,322
    Win 10 Pro x64
       #5

    Nope, it wont. :)

    See the part that says Device description, that needs to be changed to hardware ID's.

    Just click on it, Hardware ID's are right there near the top of the list.
      My Computer


  6. Posts : 85
    windows 7 home premium 64 bit SP1
    Thread Starter
       #6

    gotcha.
      My Computer


  7. Posts : 17,322
    Win 10 Pro x64
       #7

    Yep, that's the ticket.

    Those are the drivers you found,

    104C

    2 of 6 USB ports not working-2016-03-19_21h27_35.png

    8241

    2 of 6 USB ports not working-2016-03-19_21h27_12.png

    You can install them. :)
      My Computer


  8. Posts : 85
    windows 7 home premium 64 bit SP1
    Thread Starter
       #8

    Thanks for the help. But what about my questions
    "But I'm not eager to install because I have changed keyboard & mouse from original equipment and fear that current Kbrd and mouse may not work after install. And I am wondering why only 2 USBs don’t work while the other 4 do. Could there be separate drivers for these 2? All 6 are 3.0 Or are they just somehow damaged?"
      My Computer


  9. Posts : 17,322
    Win 10 Pro x64
       #9

    robert808 said:

    Dell site URL is Texas Instruments USB3.0 xHCI Host Controller Driver Driver Details | Dell US

    Mouse,Keyboard & Input Devices |Texas Instruments USB3.0 xHCI Host ControllerDriver

    But I'm not eager to install because I havechanged keyboard & mouse from original equipment and fear that current Kbrdand mouse may not work after install.

    And I amwondering why only 2 USBs don’t work.Could there be separate drivers for these 2? All 6 are 3.0 Or are they just somehow damaged?
    About the worry over your new keyboard and mouse, that is just the category those are under, the driver you posted has nothing to do with the keyboard or mouse. It is an input device so it falls under that.

    The reason only two don't work is they are the ones on that controller, there is usually more than one controller.
      My Computer


  10. Posts : 17,322
    Win 10 Pro x64
       #10

    robert808 said:
    Thanks for the help. But what about my questions
    "But I'm not eager to install because I have changed keyboard & mouse from original equipment and fear that current Kbrd and mouse may not work after install. And I am wondering why only 2 USBs don’t work while the other 4 do. Could there be separate drivers for these 2? All 6 are 3.0 Or are they just somehow damaged?"
    Yeah, I went back and read that, I believe I answered that while you were posting. If not just let me know.
      My Computer


 
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