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Windows 7: 2 of 6 USB ports not working

19 Mar 2016   #1
robert808

windows 7 home premium 64 bit SP1
 
 
2 of 6 USB ports not working

device list was incorrect
I hope my description is clear enough to understand. My XPS One 2710 (all-in-one) has 4 USB portson the back and 2 on the side. 2 ports on the back don’t work.The others do.I see in Device Manager that there is a !at the first USB Controller. Opening the last USB listing on the attached device listshows many entries all of which say the device is working properly.
Clicking the highlighted one shows the attached driver properties

The Update Driver button doesn’t find anything but Dell has thisupdate, among others, listed for my computer. Dell site URL is Texas Instruments USB3.0 xHCI Host Controller Driver Driver Details | Dell US
Mouse,Keyboard & Input Devices |Texas Instruments USB3.0 xHCI Host ControllerDriver (9 MB)
But I'm not eager to install because I havechanged keyboard & mouse from original equipment and fear that current Kbrdand mouse may not work after install. And I amwondering why only 2 USBs don’t work.Couldthere be separate drivers for these 2? All 6 are 3.0 Orare they just somehow damaged?




Attached Images
2 of 6 USB ports not working-device-list.jpg 2 of 6 USB ports not working-driver-properties.jpg 
My System SpecsSystem Spec
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19 Mar 2016   #2
robert808

windows 7 home premium 64 bit SP1
 
 

Correct list


Attached Images
2 of 6 USB ports not working-device-list.jpg 
My System SpecsSystem Spec
19 Mar 2016   #3
derekimo

Microsoft Community Contributor Award Recipient

 
 

Can you show us the hardware ID's on the details tab like this, change the dropdown to Hardware ID's,

2 of 6 USB ports not working-2016-03-19_20h51_16.png

It will be pretty easy to clarify if the driver you found is the one for that using the ID's.


My System SpecsSystem Spec
.

19 Mar 2016   #4
robert808

windows 7 home premium 64 bit SP1
 
 

don't think this will help.


Attached Images
2 of 6 USB ports not working-details-tab.jpg 
My System SpecsSystem Spec
19 Mar 2016   #5
derekimo

Microsoft Community Contributor Award Recipient

 
 

Nope, it wont.

See the part that says Device description, that needs to be changed to hardware ID's.

Just click on it, Hardware ID's are right there near the top of the list.
My System SpecsSystem Spec
19 Mar 2016   #6
robert808

windows 7 home premium 64 bit SP1
 
 

gotcha.


Attached Images
2 of 6 USB ports not working-ids.jpg 
My System SpecsSystem Spec
19 Mar 2016   #7
derekimo

Microsoft Community Contributor Award Recipient

 
 

Yep, that's the ticket.

Those are the drivers you found,

104C

2 of 6 USB ports not working-2016-03-19_21h27_35.png

8241

2 of 6 USB ports not working-2016-03-19_21h27_12.png

You can install them.


My System SpecsSystem Spec
19 Mar 2016   #8
robert808

windows 7 home premium 64 bit SP1
 
 

Thanks for the help. But what about my questions
"But I'm not eager to install because I have changed keyboard & mouse from original equipment and fear that current Kbrd and mouse may not work after install. And I am wondering why only 2 USBs don’t work while the other 4 do. Could there be separate drivers for these 2? All 6 are 3.0 Or are they just somehow damaged?"
My System SpecsSystem Spec
19 Mar 2016   #9
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by robert808 View Post

Dell site URL is Texas Instruments USB3.0 xHCI Host Controller Driver Driver Details | Dell US

Mouse,Keyboard & Input Devices |Texas Instruments USB3.0 xHCI Host ControllerDriver

But I'm not eager to install because I havechanged keyboard & mouse from original equipment and fear that current Kbrdand mouse may not work after install.

And I amwondering why only 2 USBs donít work.Could there be separate drivers for these 2? All 6 are 3.0 Or are they just somehow damaged?
About the worry over your new keyboard and mouse, that is just the category those are under, the driver you posted has nothing to do with the keyboard or mouse. It is an input device so it falls under that.

The reason only two don't work is they are the ones on that controller, there is usually more than one controller.
My System SpecsSystem Spec
19 Mar 2016   #10
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by robert808 View Post
Thanks for the help. But what about my questions
"But I'm not eager to install because I have changed keyboard & mouse from original equipment and fear that current Kbrd and mouse may not work after install. And I am wondering why only 2 USBs donít work while the other 4 do. Could there be separate drivers for these 2? All 6 are 3.0 Or are they just somehow damaged?"
Yeah, I went back and read that, I believe I answered that while you were posting. If not just let me know.
My System SpecsSystem Spec
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 2 of 6 USB ports not working




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