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Windows 7: Notebook touchpad was uninstalled

07 May 2016   #1
TR860

Windows 7 Ultimate.....64 bit
 
 
Notebook touchpad was uninstalled

My cursor was drifting on my Dell Latitude. Was told by technician it had a virus, so he took it and said he would reinstall Windows. When i got it back he had uninstalled the touchpad and installed a mouse. I installed Alps pointing device driver to no avail. What can i try next. Thanks for your time


My System SpecsSystem Spec
.
08 May 2016   #2
townsbg

Windows 7 pro 64-bit
 
 

You will have to download the chipset driver from dell's website. You will need the model number or service tag. Without knowing the model number all I can do is point you to the website. Support | Dell US
My System SpecsSystem Spec
08 May 2016   #3
derekimo

Microsoft Community Contributor Award Recipient

 
 

If it's the one in his specs,

Notebook touchpad was uninstalled-2016-05-07_23h24_05.png

This is the chipset driver offered for that,

Intel Chipset Software Installation Utility Driver Details | Dell US


My System SpecsSystem Spec
.

08 May 2016   #4
TR860

Windows 7 Ultimate.....64 bit
 
 

downloaded files, but it wont run. Gets to installation was installed, but then it doesnt go any further. Thanks

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-YG69F-9M66D-PMJBM
Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=
Windows Product ID: 00426-OEM-8992662-00497
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {02023817-15B3-48D9-BEF4-1514E67A4ABE}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{02023817-15B3-48D9-BEF4-1514E67A4ABE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PMJBM</PKey><PID>00426-OEM-8992662-00497</PID><PIDType>2</PIDType><SID>S-1-5-21-721206157-1121109734-4070535897</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E5500                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A16</Version><SMBIOSVersion major="2" minor="4"/><Date>20100730000000.000000+000</Date></BIOS><HWID>AF1A3A07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600497-02-1033-7600.0000-1192016
Installation ID: 001515032231464995285692356454382915832061789063780896
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: PMJBM
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 5/8/2016 9:36:31 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEAAwABAAIAAAACAAAAAgABAAEA6GGo6fNXen8krNavoisQh7iaZkrUXxxrKOZGyg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            DELL          M09    
  FACP            DELL          M09    
  HPET            DELL          M09    
  MCFG            DELL          M09    
  ____            DELL          M09    
  ASF!            DELL          M09    
  TCPA                    
  SLIC            HPQOEM        SLIC-MPC
  SSDT            PmRef        CpuPm
My System SpecsSystem Spec
08 May 2016   #5
townsbg

Windows 7 pro 64-bit
 
 

Right click on the file and select run as administrator.
My System SpecsSystem Spec
08 May 2016   #6
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Dell support would have re-installed the originally installed version of W7, (hopefully including SP1).
From what i can find it did not come with Ultimate

please run the following and post the results
Windows Genuine and Activation Issue Posting Instructions

Roy
My System SpecsSystem Spec
08 May 2016   #7
derekimo

Microsoft Community Contributor Award Recipient

 
 

That is the stolen Lenovo key,

Code:
Windows Product Key: *****-*****-YG69F-9M66D-PMJBM
Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=
Windows Product ID: 00426-OEM-8992662-00497
Windows Product ID Type: 2
Windows License Type: OEM SLP
So who is this technician?
My System SpecsSystem Spec
09 May 2016   #8
TR860

Windows 7 Ultimate.....64 bit
 
 

So what does that mean. Its no big deal i can use the mouse cept the touchpad is more convenient. Tech works for US Computers out of Tampa
My System SpecsSystem Spec
09 May 2016   #9
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

It means its a couterfiet install.
Buy a new key.

Roy
My System SpecsSystem Spec
09 May 2016   #10
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

OH if he charged you for the OS, tell him he's used a stolen key to TRY and activate it.
Demand a refund.


Roy
My System SpecsSystem Spec
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 Notebook touchpad was uninstalled




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