Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: HP Probook 450 G3 Synaptics/touchpad issues

09 Jun 2016   #1
trillium3

Windows 7 pro 64 bit
 
 
HP Probook 450 G3 Synaptics/touchpad issues

I recently upgraded from a Probook 4540s to a newer 450G3 with both running Win7 Pro 64bit. The touchpad for my older Probook started a bit wonky but I eventually found a driver that made it right. I'm struggling with the new 450G3 and feel it's a driver issue rather than a touchpad issue, although I could be mistaken.

I've searched HP and Synaptics websites for assistance with no success. Maybe someone here can assist. Here are the issues I'm experiencing on a continual basis.

*Touchpad "accuracy" seems really poor
-missed taps on pad and left click button
-cursor jumps about screen
-cursor doesnt always move with finger swipe
-sometimes right click menu pops up when swiping with finger, absolutely not hitting right click button

*Cursor scroll image freezes on screen (most annoying thing)
-When two finger scrolling, the cursor image will freeze a phantom image onto the screen. It only happens on scrolling function with the scrolling cursor image. When you hover over the frozen image it shows the circular busy cursor image. Sometimes there will be 3 or more frozen images on screen which overlay almost any program you open. I can clear them by ending the SynTPEnh.exe process in task manager which seems to start itself back up immediately. I really like the two finger scrolling and would hate to have to resort to other methods.
*Adding Edit- When images freeze on screen I still have functionality of the cursor. It's just that I have these cursor scroll box images overlaying whatever I'm doing which gets annoying.

I'm currently running the latest Synaptics driver 19.0.19.43 and have also tried to rollback the driver. Neither of which helps. I've run the diagnostics on the touchpad and did not have any of the functionality issues. Same when using the touchpad in safe mode.

I've tried disabling a variety of Synaptics functions and programs with no success.

Anybody experience the same or have a solution?


My System SpecsSystem Spec
.
10 Jun 2016   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome trillium first up I think you should redo the touchpad driver from this Drivers & Software for HP ProBook 450 G3 Notebook PC - HP Support Center.

I think this is the right one because there were three distinct model machine listed when I checked for a driver and I just picked the Notebook PC.

If that does not work then try these
SFC /SCANNOW Command - System File Checker
Disk Check < if necessary include the /f and /r in the command line as per Option2
Run these in safe mode and the sfc often best run for two to three runs

Then get back to us with what you come up with and as a by the by any driver problems if the link I sent is right - it contains any other drivers you might need for that machine.

Remember always best to get drivers from the manufacturer of them or the machine's site - the Windows feature is not that flash.
My System SpecsSystem Spec
13 Jun 2016   #3
trillium3

Windows 7 pro 64 bit
 
 

Ran the scan and everything came back good. Went to Synaptics website and downloaded their recommended driver for Win 7, version 17.0.19. It seems this has fixed the ghost image issue. I tried that driver from a previous download which I had moved onto this computer and it wouldn't install. Had no problems pulling it directly from Synaptics website.

Thank you for the suggestions. Looks like I'm good to go for now.
My System SpecsSystem Spec
.

13 Jun 2016   #4
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok thats good mate just keep a note oft the other link too in case the beasty plats up again
My System SpecsSystem Spec
Reply

 HP Probook 450 G3 Synaptics/touchpad issues




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Synaptics Touchpad
Hey, can I uninstall the synaptics touchpad in my laptop, and reinstall it again? Synaptics is not running on start-up but it is activated in msconfig, and CCleaner. Is it safe to uninstall and reinstall it again? If I uninstall it, will my touchpad still operate?
Hardware & Devices
Uninstalled synaptics touchpad/Locked out of pc !
Ahhhhhhhhhhhhhhh !!!!!!!!!! Uninstalled synaptics touchpad driver to install a new version.Synaptics said to uninstall the old version first.Fine.Done.Synaptics said to restat the machine.Fine.Done.NOW.....I can't even enter my windows 7 password ! It seems like NOTHING on the keyboard works !...
General Discussion
Need help with Synaptics touchpad driver version 16
hello guys I am trying to change settings for the synaptics touchpad driver, and I when I go to my mouse settings and click device settings and settings after this all it does is give me an overview and information about it and I can't change anything and this is frustrating me because I want to...
Hardware & Devices
my synaptics touchpad has a mind of its own
my synaptics touchpad has a mind of its own Hello this is my first posting to your Windows seven forum. I am writing to you today because over the past two to three weeks my Synaptics touchpad mouse has had a mind of its own. It has been clicking and opening files without me pressing the...
Hardware & Devices
Windows 7 - Dell Touchpad - Synaptics
Hi All, I just installed Windows 7 Build 7600 and I am trying to get the touchpad scrolling to work on my Dell Inspiron 1420. I installed the synaptics drivers from their website (v10.1.8 x64) but when I go to mouse properties and click the synaptics tab it only allows me to configure the right...
General Discussion
More Synaptics Touchpad Woes
So I've upgraded to windows 7 64-bit and now I'm having trouble even installing a Synaptics driver. No matter what version I use (I've been all over the internet, including Gateway's site) the install always fails, most often with this screen. ...
Hardware & Devices


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 15:38.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App