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Windows 7: eMachines E525 no sound in 64bit version of 7


17 Nov 2009   #1

Windows 7 64-bit
 
 
eMachines E525 no sound in 64bit version of 7

This laptop (eMachines E525) came pre-installed with Vista Basic, and I wiped it and put 7 32-bit on, with no problems. After a month I decided to try 64-bit and found that the sound no longer works. Microsoft's default driver was "High Definition Audio Device" . I have tried the manufacturers download site for this laptop, and I wound up with a Realtek HD Audio Device driver, and it was listed as for Windows 7 x64 Professional, so I definately have the right driver. I installed the driver, restarted, and tried playing music. Still no sound. I even tried plugging headphones in. Nothing. On going to Control Panel and looking at the "Realtek HD Audio Manager" it seems to recognize when I plug the headphones in and take them out, but still no sound! I don't know what's wrong here! I do have a set of USB speakers and those of course work as they are a different Audio Device, but that isn't a long term solution as I need to take the laptop around alot and only have 2 USB ports! Anyone have any ideas? I'd rather not have to rewipe again and go back to 32 bit Windows...

My System SpecsSystem Spec
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17 Nov 2009   #2
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Type audio into your start/search field and go to the Realtech HD Audio Manager. Check whether any of the settings are odd.
My System SpecsSystem Spec
17 Nov 2009   #3

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by samspin View Post
This laptop (eMachines E525) came pre-installed with Vista Basic, and I wiped it and put 7 32-bit on, with no problems. After a month I decided to try 64-bit and found that the sound no longer works. Microsoft's default driver was "High Definition Audio Device" . I have tried the manufacturers download site for this laptop, and I wound up with a Realtek HD Audio Device driver, and it was listed as for Windows 7 x64 Professional, so I definately have the right driver. I installed the driver, restarted, and tried playing music. Still no sound. I even tried plugging headphones in. Nothing. On going to Control Panel and looking at the "Realtek HD Audio Manager" it seems to recognize when I plug the headphones in and take them out, but still no sound! I don't know what's wrong here! I do have a set of USB speakers and those of course work as they are a different Audio Device, but that isn't a long term solution as I need to take the laptop around alot and only have 2 USB ports! Anyone have any ideas? I'd rather not have to rewipe again and go back to 32 bit Windows...
Hi and welcome SAm

Can we check out device manager to mkae sure it is instalaled and working correctly. (type device manager in search) Go to the sound tab and look for the device. Make sure its present and does not have a yellow triangle on it. Also look for any "unknown devices" with yellow on them.

Also while in device manager>sound>your device>right click>properties>details>hardware ids. Use the pull down to get these strings. Drop those strings in googe and it will ID the exact device

Hope this helps

Ken J+
My System SpecsSystem Spec
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18 Nov 2009   #4

Windows 7 64 DK
 
 
Update??

Hi.

I have the exact same issue on a eMachines G525.

Vista Home Premium preinstalled works fine.

Windows 7 64bit - No sound. All devices seems to be fine. have the RealTek Audio, can even see the Soundbar moving when testing, but no sound in speakers, or headphone.

Did you resolve the issue?

Kind regards,

Brian A. Weje
MCT
My System SpecsSystem Spec
31 Dec 2009   #5

Windows 7
 
 

I also had this problem and solved it by upgrading the BIOS to the latest version.
http://global-download.acer.com/GDFi...hines&SC=PA_6E

// Martin
My System SpecsSystem Spec
08 Apr 2011   #6

Windows 7 64-Bit
 
 

Comfirm that a BIOS upgrade works!

Thank you very much!!
My System SpecsSystem Spec
22 Dec 2012   #7

Windows 7 Home Premium x64
 
 
Thanks very much!!!

Hello comunity, this is my first post here.
Sorry for my bad english... I'm german
-------------------------------

After upgrading the BIOS of my eMachines G725, the sound finally works.
Thanks very much, ms77!!!
My System SpecsSystem Spec
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 eMachines E525 no sound in 64bit version of 7




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