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Windows 7: BLU Android phone: Driver fails install as media device

14 Sep 2016   #1
spaceboy909

Win 7 Ultimate 64 bit
 
 
BLU Android phone: Driver fails install as media device

Hi all. This is my very first smartphone, but I'm pretty well versed with computers (not an expert).

(edit) The phone is a BLU Studio C 5+5 with a Mediatek MT6582 CPU I have also updated my PC specs in my profile.

First off, I'm pretty sure when I first hooked it up it was fine, because I managed to get some mp3's moved to it, but now it will only connect in camera mode. So, I can transfer pictures, but that's it.

The problem seemed to begin after Windows Update alerted me to an MTP driver update, which I attempted to install, but it failed every time. I tried a clean boot and install but it still failed. After that, I can only connect in camera mode.

I have contacted BLU about drivers and they said they don't provide them, and to contact OS support.

I have attempted to contact Mediatek but got no response.

I am including several pics of of errors and info. Take note of the two different messages in the same window that I got at two different times.

Things I have tried:

* Uninstall followed by clean boot install

* Uninstalling some (not all) other USB listings in device manager. Not all at once, as some lock up my USB keyboard and mouse.

* Different USB ports

* Unplugging USB harddrive

One last thing: Windows update seems to have an issue with 'disappearing' updates after multiple failed attempted installs. It has done this with the MTP driver and now my Intel graphics driver, which was also failing to install.

Any help is greatly appreciated! (It only let me upload 5 pics...I'll do the rest in the next post)

BLU Android phone:  Driver fails install as media device-phone-bug-3.jpg

BLU Android phone:  Driver fails install as media device-phone-bug-2.jpg

BLU Android phone:  Driver fails install as media device-phone-bug-1.jpg

BLU Android phone:  Driver fails install as media device-phone-bug-4.jpg

BLU Android phone:  Driver fails install as media device-phone-bug-5.jpg




My System SpecsSystem Spec
.
14 Sep 2016   #2
spaceboy909

Win 7 Ultimate 64 bit
 
 

Here are the rest of the pics. The last pic shows what DM lists my phone as when it's connected in camera mode.

BLU Android phone:  Driver fails install as media device-phone-bug-6.jpg

BLU Android phone:  Driver fails install as media device-phone-bug-7.jpg

BLU Android phone:  Driver fails install as media device-phone-bug-8.jpg


My System SpecsSystem Spec
14 Sep 2016   #3
spaceboy909

Win 7 Ultimate 64 bit
 
 

Solved!

Looks like Murphy's Law at work again. I had been searching off an on for a couple of weeks or so on how to fix this with no luck, but after I made this post I did some more searching, and happened across something I hadn't seen before.

I searched on how to completely remove a driver, rather than just uninstall, so I could get a fresh copy. I found someone say that when you click the uninstall button, the box will have a "remove driver" option checkbox, but I never recalled seeing this before!

Anyway, I opened it up, and lo and behold, it's there, so I tried it, replugged my phone, and Walaa! Presto Chango,, it's fixed! I couldn't believe I could have missed something so obvious, so I opened up the uninstall dialogue again and.......that option is now gone!

The option is there, now it's not there. Wow. I don't know what's gong on with that, but now I know why I missed it before.....it wasn't there! Alas, my problem is solved, however, DM now says that the phone is using a driver from 2006 (see new pic). I tried updating, and it says it's up to date, but this model of phone is only a year old, so that seems strange.

So, one last question: MS says it's up to date. Is that correct, or can I get a newer driver?

BLU Android phone:  Driver fails install as media device-phone-bug-9.jpg


My System SpecsSystem Spec
.

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 BLU Android phone: Driver fails install as media device




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