New
#1
Computer will not recognize Sansa MP3 player
My new Windows 7 computer will not recognize my Sansa e280 player. The player is recognized on my old Vista machine and on my Dell XP laptop, so I know the settings on the player are correct.
Windows Media Player 12 is also installed and functions correctly. It will play MP3's, DVD's, etc.
If I go to Control Panel > System > Device Manager and look in the "Portable Players" section, I see a yellow triangle next to "MTP USB Device".
When I right click on that item I get 4 choices:
1. Update driver software
2. Disable
3. Uninstall
4. Scan for hardware changes
I chose "Update..." Then I got a choice to have Windows search for the driver or select a specified place for it to look. When I clicked on the automatic choice it searched and came back with "Driver up to date "MTP USB" Device." I then went back and did the second choice designating "C:\Windows\System32\drivers" and got exactly the same result:
"Driver up to date "MTP USB" Device."
Also, every time I plug the Sansa into the USB port, Windows 7 gives a message in the tray (bottom left) indicating it is installing the drivers, but in the end it throws up and gives me a message saying that the drivers were not successfully installed.
And, Sansa is not recognized as a drive with a drive letter in Windows Explorer.
I am at a loss here. How can I get Rhapsody to recognize my Sansa on this new Windows 7 machine?