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Windows 7: Getting your Nikon Coolscan to work on W7 x64

11 Aug 2010   #111
sygnus21

Windows 10 Pro
 
 

hmmm.... yeah it is sounding like a software issue. Unfortunately I don't have an answer right now. Let me think on it.

Also check the posts from here… Getting your Nikon Coolscan to work on W7 x64


My System SpecsSystem Spec
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12 Aug 2010   #112
lazer37

Windows 7 Ultimate x64
 
 

Hi,

Many thanks I will await your reply.

Dave.
My System SpecsSystem Spec
12 Aug 2010   #113
sygnus21

Windows 10 Pro
 
 

Uhhh.... did you go to those posts I linked to? If you did, what happened?

Thanks.
My System SpecsSystem Spec
.

12 Aug 2010   #114
Aja

Windows 7 64 bit
 
 

Hello forum,

I was having similar problems getting my ED-5000 to work properly under Win7 64bit, and following the directions posted here got it up and running. But the problem is the software (Nikon Scan 4.0.3) crashes every time I try to save a JPEG. I can save bitmaps or TIFFs or anything else that's way too big, but with JPEG the save status bar gets to three quarters and the program inevitably quits. Anyone else run into this issue? I suspect it's something to do with the software (and I also suspect it's to do with a Windows update I applied a while back), but I've tried everything from changing the software settings to running the problem in various compatibility modes, with no luck.
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14 Aug 2010   #115
lazer37

Windows 7 Ultimate x64
 
 

Hi Sygnus21

Quote   Quote: Originally Posted by sygnus21 View Post
Uhhh.... did you go to those posts I linked to? If you did, what happened?

Thanks.
Sorry not been online for about 36 hours so not been able to reply but yes I did check those posts and I did try some of the settings but still getting the same results.

Dave.
My System SpecsSystem Spec
14 Aug 2010   #116
sygnus21

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by lazer37 View Post
I can insert a strip of negatives into the scanner and Nikon Scan recognises them but as soon as I try to obtain a preview I get an error stating that the scanner has encountered a hardware error and asks me to switch off and back on again.
I just did the same thing and had no problem. Scanner did preview without issue.

Question? Have you ever updated the firmware on the scanner? If not please give it a try... Super Coolscan LS4000 1.10 firmware update

Let me know.
My System SpecsSystem Spec
15 Aug 2010   #117
lazer37

Windows 7 Ultimate x64
 
 

[/QUOTE]

Question? Have you ever updated the firmware on the scanner? If not please give it a try... Super Coolscan LS4000 1.10 firmware update

Let me know.[/QUOTE]

I have never updated the firmware so decided to do so. With Nikon Scan 4 installed it would not do it as it was saying could only do it if Nikon Scan 3 was installed so I uninstalled 4 and installed 3. Whilst I was doing so I updated the drivers and in the Device Manager and managed to get scan previews using Nikon Scan 3. Then after 4 or 5 attempts after various error messages I made a final scan of a negative from the preview. After being successful with that even though it wasn't straightforward I thought I would update the firmware and may be able to get the scanner to do the same after re-installing Nikon Scan 4. Even though the firmware looked as though it had updated the scanner is now sat in limbo and will not do anything now after trying to scan a negative. the SA-21 film strip holder is stuck in the scanner together with the negative and cannot now be seen by the software. I am just about to throw this thing in the bin and see if I can get a secondhand Coolscan 5000 as at least that can be installed in Virtual PC which supports USB. The only other alternative is to send it off to Nikon and see if they can remedy the scanner at a cost of probably £250 ($390) which is not much less than I paid for it in the first place.

Dave.
My System SpecsSystem Spec
15 Aug 2010   #118
sygnus21

Windows 10 Pro
 
 

Dave, I'm sorry you're having such a hard time getting the sacnner updated and working. Unfortunately I have no further suggestions at this time

BTW when you attempted the update did you follow these instructions...

Quote:



Before performing the update, ensure that the power cables for both scanner and computer and the interface cable or cables connecting the two devices are securely connected. After starting the updater, do not perform any of the operations below until a message appears stating that the update is complete. Depending on their timing, any of these actions could damage the firmware, making it impossible to download it to the scanner:
  • Turning the scanner or host computer off
  • Disconnecting the interface cable
  • Performing any operation on the host computer, including moving the mouse
  • Connecting or disconnecting other 1394 devices or turning them on or off (note that some 1394 devices turn off automatically if no operations are performed for a specified period; such devices should be disconnected from the computer before the update begins)
The update takes approximately one minute to complete.
As you suggested, you might consider sending it to Nikon for checkout. Check this link... Getting your Nikon Coolscan to work on W7 x64

Good luck.
My System SpecsSystem Spec
16 Aug 2010   #119
lazer37

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by sygnus21 View Post
Dave, I'm sorry you're having such a hard time getting the sacnner updated and working. Unfortunately I have no further suggestions at this time

BTW when you attempted the update did you follow these instructions...

Quote:




Before performing the update, ensure that the power cables for both scanner and computer and the interface cable or cables connecting the two devices are securely connected. After starting the updater, do not perform any of the operations below until a message appears stating that the update is complete. Depending on their timing, any of these actions could damage the firmware, making it impossible to download it to the scanner:
  • Turning the scanner or host computer off
  • Disconnecting the interface cable
  • Performing any operation on the host computer, including moving the mouse
  • Connecting or disconnecting other 1394 devices or turning them on or off (note that some 1394 devices turn off automatically if no operations are performed for a specified period; such devices should be disconnected from the computer before the update begins)
The update takes approximately one minute to complete.
As you suggested, you might consider sending it to Nikon for checkout. Check this link... Getting your Nikon Coolscan to work on W7 x64

Good luck.
Hi, Yes I followed it to the book but as you say there may be an underlying hardware problem with the scanner so I am going to give Nikon a call this morning.

Thanks for your time and replies and patience.

Reagrds.

Dave.
My System SpecsSystem Spec
16 Aug 2010   #120
sygnus21

Windows 10 Pro
 
 

Yeah, do that. Also be prepared to hear Nikon tell you they don't support Windows 7

Meaning??? Don't expect any technical support in the Win 7 area.

Good luck.
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 Getting your Nikon Coolscan to work on W7 x64




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