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Windows 7: Driver from touchpad conflits with Windows 7

28 Dec 2009   #1

Windows 7
 
 
Driver from touchpad conflits with Windows 7

Hi,

I have just purchased a Dell computer (vostro 1320), with Windows 7. Everything was working just fine, when I started to get those blue screens errors. I seeked help from Dell, which told me to install WinDbg, to find out the problem.
After analyzing what caused the error, this program pointed the error was in a driver from Dell touchpad.
I contacted Dell, which said the problem was in the software, which was conflicting with windows, and then they told me to format the pc.
I am very reluctant in doing so, mainly because the pc is brand new, and every time I formatted my old pc, it never was the same, and the old problems always returned.
So, my question is: is there another solution for my problem? Maybe an alternative driver, which can substitute the one from Dell and does not conflict with windows! Can anybody help me, please???
Tks!


My System SpecsSystem Spec
.

28 Dec 2009   #2

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

have you tried looking on dells site for a synaptics driver for your board and installing in vista compatable mode?
My System SpecsSystem Spec
29 Dec 2009   #3

Windows 7
 
 

The only drivers avaliable from dell website are from the same manufacturer as the one Im currently using...if I install a driver from Windows Vista, will ir work in windows 7? What do I have to do to make it work in windows 7?
Sorry, but Im not an expertise in this subject...
tks!
My System SpecsSystem Spec
.


29 Dec 2009   #4

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

right click on the install file for the driver (setup.exe) go to properties ,in the properties box tick run in compat mode, in the drop down box choose vista at the bottom of the properties box tick "run as admin" click on ok then right click the .exe file and run as admin, hope that helps
My System SpecsSystem Spec
29 Dec 2009   #5

 

The touchpad should work without the driver installed, though you would lose the scrolling zone on the right side of the pad. It's a base system device, and the synaptics driver just adds a top layer to it. You might try uninstalling the driver completely, and eventually there will be an update that will fix it.
My System SpecsSystem Spec
29 Dec 2009   #6

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Quote   Quote: Originally Posted by Paula Ferraresi View Post
Hi,

I have just purchased a Dell computer (vostro 1320), with Windows 7. Everything was working just fine, when I started to get those blue screens errors. I seeked help from Dell, which told me to install WinDbg, to find out the problem.
After analyzing what caused the error, this program pointed the error was in a driver from Dell touchpad.
I contacted Dell, which said the problem was in the software, which was conflicting with windows, and then they told me to format the pc.
I am very reluctant in doing so, mainly because the pc is brand new, and every time I formatted my old pc, it never was the same, and the old problems always returned.
So, my question is: is there another solution for my problem? Maybe an alternative driver, which can substitute the one from Dell and does not conflict with windows! Can anybody help me, please???
Tks!
Hi

Stick with DELL, or you could loose your guarantee.
My System SpecsSystem Spec
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 Driver from touchpad conflits with Windows 7




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