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Windows 7: Drivers missing and not available!

13 Jan 2010   #1

windows 7
 
 
Drivers missing and not available!

I have recently upgraded from Vista to Window 7 on my Acer Aspire 5520. The changeover went smoothly, except I can't burn a cd or dvd.

I have opened the device manager and it is reporting 2 devices in "other devices"(base system device-PCI bus 1, device 4, function 3) do not have drivers installed (code 28)

I have tried searching locally and online using driver update, but this only reports that no drivers are available. I have also read info from the Acer, Microsoft sites etc. without any help.

Any guidance would be greatly appreciated.

My System SpecsSystem Spec
.

13 Jan 2010   #2

Windows 7, 64 bit Home SP1, Win 8.1.1 Pro 64 bit
 
 

I have an Acer 7720 that I upgraded from Vista Home 32 bit to Win 7 Home 32 bit. No problems and the CD/DVD burner drive is OK. I did have to uninstall the NTI burning software as Win 7 flagged that as incompatible. But, I installed Nero 9 and no problems.

Uninstall the "other devices" in the Device Manager and also the CD/DVD burner drive then restart the PC and Windows should detect the devices and if you are lucky it will install them.

There are no extra drivers for CD/DVD drives just the default built in Windows (Microsoft) drivers.
My System SpecsSystem Spec
13 Jan 2010   #3

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by stevephoto View Post
I have recently upgraded from Vista to Window 7 on my Acer Aspire 5520. The changeover went smoothly, except I can't burn a cd or dvd.

I have opened the device manager and it is reporting 2 devices in "other devices"(base system device-PCI bus 1, device 4, function 3) do not have drivers installed (code 28)

I have tried searching locally and online using driver update, but this only reports that no drivers are available. I have also read info from the Acer, Microsoft sites etc. without any help.

Any guidance would be greatly appreciated.
Steve

You can use the vista driver if you install them in compatibility mode. To do that download the correct driver (either 32bit or 64) and right click the installer>properties>compatibilty mode>check vista


Hope this helps


Ken J+
My System SpecsSystem Spec
.


13 Jan 2010   #4

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

My System SpecsSystem Spec
13 Jan 2010   #5

windows 7
 
 
Still no luck!!!

Thanks for trying folks, but still no joy.

I tried uninstalling and rebooting, but once again windows reported that no driver was available to reinstall.

I would try the Vista compatibility trick, but I have to have the old file to start with, which doesn't seem to exist on any search.

I have already tried contacting Acer, but they just sent me the usual fixed answers on drivers from their site, none of which were any help.
My System SpecsSystem Spec
13 Jan 2010   #6

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Quote   Quote: Originally Posted by theog View Post
From the link above.


Attached Thumbnails
Drivers missing and not available!-capture1.jpg  
My System SpecsSystem Spec
13 Jan 2010   #7

windows 7
 
 

Thanks mate, but i've already been there, nothing of any help to my situation.
My System SpecsSystem Spec
13 Jan 2010   #8

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Have tried to install the drivers from Acer?
My System SpecsSystem Spec
28 Feb 2010   #9

Windows 7 Ultimate 32bit
 
 
found and solved

Hey I have the same machine the Acer Aspire 5520. I had this error and have now resolved it. I installed the "CardReader Ricoh Card Reader Driver (R5C833) 6.10.01.03"
located at this site and that has resolved the problem.

Service & Support

Also based on the above screen shot you still had Windows Vista listed as your OS make sure you change that drop down list to reflect the correct OS. That could have been your problem there.
My System SpecsSystem Spec
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