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Windows 7: integrated webcam does not work after windows 7 install

17 Jan 2010   #1

windows 7
 
 
integrated webcam does not work after windows 7 install

Hello
I have installed windows 7 on my dv9040ea and in terms of drivers, I've followed exactly the guide explained by Daniel in the XP forum here:
Windows7 Upgrade Guide for dv6000/dv9000 models - HP Support Forum
However, my integrated webcam does not work! It neither shows a picture in MSN Live nor in the "Cyberlink Youcam", only the blue light next to the the webcam jumps on.
It is a pity. I'd love to use it again on live messenger.
Is there anyone who has an idea why or could help me finding it out? Thank you!
Daniela from Germany

My System SpecsSystem Spec
.

17 Jan 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Baileys28 View Post
Hello
I have installed windows 7 on my dv9040ea and in terms of drivers, I've followed exactly the guide explained by Daniel in the XP forum here:
Windows7 Upgrade Guide for dv6000/dv9000 models - HP Support Forum
However, my integrated webcam does not work! It neither shows a picture in MSN Live nor in the "Cyberlink Youcam", only the blue light next to the the webcam jumps on.
It is a pity. I'd love to use it again on live messenger.
Is there anyone who has an idea why or could help me finding it out? Thank you!
Daniela from Germany

Probably just a driver issue. type device manager in search, find the webcam tab. Is it there? does it have a yellow traingle on it? are there any other "unknown" devices with yellow triangles on them?


Ken J+
My System SpecsSystem Spec
17 Jan 2010   #3

windows 7
 
 

dear Ken
no there does not appear any kind of error in the device manager under the webcam. I've tried updating the driver through HP drivers but no success (there was no dedicated one for Windows 7, so I took win vista).

However, there are 2 other devices showing yellow triangle - error: "basic system device" under "other devices" - no idea what for they are.
My System SpecsSystem Spec
.


17 Jan 2010   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Baileys28 View Post
dear Ken
no there does not appear any kind of error in the device manager under the webcam. I've tried updating the driver through HP drivers but no success (there was no dedicated one for Windows 7, so I took win vista).

However, there are 2 other devices showing yellow triangle - error: "basic system device" under "other devices" - no idea what for they are.

If you right click on the unknown device>properties>details>pull down the pull down menu>go to hardware IDS. copy the lines like I have showing and google it. That should tell you who the manufacturer is.

See Pic.


Ken J+
My System SpecsSystem Spec
17 Jan 2010   #5

windows 7
 
 

thank you, understood. but when I type all this in google, the results are a mess to me.
see here:

Name:  Basissystemgerät1Info.jpg
Views: 119
Size:  23.6 KB

Name:  Basissystemgerät2Info.jpg
Views: 711
Size:  24.8 KB


My System SpecsSystem Spec
17 Jan 2010   #6

Windows 7 Ultimate 32 bit
 
 

are you using 64 bit windows 7
My System SpecsSystem Spec
17 Jan 2010   #7

XP Pro/Vista Ultimate (64)/Windows 7 Ultimate Signature Edition(64)
 
 

That device is a Ricoh 5-in-1 card reader.
If you're using 32 bit Windows 7, install the drivers from this page:
Select software and drivers HP Pavilion dv6000z CTO Notebook PC - HP Customer Care (Australia - English)
If you're using 64 bit Windows 7, install from this page:
Select software and drivers HP Pavilion dv6000z CTO Notebook PC - HP Customer Care (Australia - English)

If you have 64 bit, you'll find that there aren't any drivers on that page for your webcam. Once you have the card reader drivers installed and recognised, go back into device manager, find any other yellow asterisks and post the hardware id info back here again

*edit* the Ricoh drivers are the same for all of the DV6000 models, not sure about the rest though so don't use the others unless yours is the DV6000Z. Please include the exact model nuber inyour next post if possible
My System SpecsSystem Spec
18 Jan 2010   #8

windows 7
 
 

thank you orpheus, this was the clue. now there don't appear yellow triangles in the device manager any longer!

now how about getting the webcam working properly, any idea?
My System SpecsSystem Spec
18 Jan 2010   #9

XP Pro/Vista Ultimate (64)/Windows 7 Ultimate Signature Edition(64)
 
 

Quote   Quote: Originally Posted by Baileys28 View Post
thank you orpheus, this was the clue. now there don't appear yellow triangles in the device manager any longer!

now how about getting the webcam working properly, any idea?
You're welcome, no problem

Quote   Quote: Originally Posted by computersplus View Post
are you using 64 bit windows 7
How about a clue for a clue? What OS version (32 or 64 bit) are you running?
Do you see anything in device manager when you expand the imaging devices section? If so, please right click it, select properties, details- "hardware id's" under property, then select all info ctrl+c & ctrl+v it back here
My System SpecsSystem Spec
19 Jan 2010   #10

windows 7
 
 

of course, I am sorry, did not understand your intention.
I've got the 32 version of windows 7 home.
here you go:

USB\VID_05CA&PID_1870&REV_0100
USB\VID_05CA&PID_1870


My System SpecsSystem Spec
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 integrated webcam does not work after windows 7 install




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