Canon MP Navigator ex 2.0.3  

We have a problem with scanning on a Canon pixma mp620. Canon appear to be washing their hands of the problem so I wondered if these forums might be able to help.

We have a new PC with the following spec:
PSU OCZ Stealthstream 600w
Motherboard GA-EP45-UD3LR
Processor/CPU Q8200 4 x 2.33Mhz with VT
RAM Crucial DDR2 6400 2 x 2GB
HDD 2 X Samsung 320gb HD322HJ
Optical Samsung S223B DVDRW CDRW DVD-Ram 22 speed
Graphics Sparkle 9400GT
Windows 7 pro 64 bit
Netgear WPN311
Canon MP620


Software: Retrospect, Adobe reader, Office 2003, AVG, Picassa, Itunes.

All works fine except Canon MP Navigator EX version 2.3.2, we get the following when we try to start it - a problem has been encountered and windows will attempt to resolve etc - essentially nothing actually happens, so we are unable to use the scanner other than with the Windows Fax & scanner software (so twain does work), We have no problems with the remaining Canon software, essentially printing (usb or wireless) - note the Navigtor error is the same with either wireless or usb connectivity.

We have tried uninstalling all canon software, cleaning out any remianing folders, and re-installing in a pedantic way ( there are 4 progmas to install inc Navigator (which has to be done last), rebooting after each step.

Once again we are disappointed with Canon's support - okay for simple things, but don't take on board anything which requires investment of research time.

Sorry about the last moan, but would appreciate any advice that could be offerred..........

You are not alone _ i get exactly the same issue with two separate MP620's on two different PC's - both worked fine until I installed Windows 7. Have tried re-installing and different user profiles.

I think canon are washing their hands on this one...seems to affect many of the Pixma range but especially the wireless ones.

I am disgusted with Canon. I have spent countless hours with Canon support trying to get my MX860 printer to work. I'm using WIN7, 64 bit.

It used to work, but something changed - what I do not know, and ever since, my Canon printer does not work. It worked with USB just fine - but I want to use it as a network printer. That is where the problem is.

I can finally see the printer show up on the printer screen - it took 8 hours of Sony working on my machine - they changed the user access level to off - something in Windows 7. But Canon refuses to acknowledge their program does not work - I keep getting the error: "an error has occurred in the scanner driver. abort scanning." I have installed, uninstalled - nothing seems to work. If anyone has been able to get the MX860 to work right on Win7 64 bit - please let me know.

I have been on the phone with Windows, with Sony and with Canon.

NOTHING!!

I blame Canon - it's their printer that is not working.

Thanks for the suggestions and feedback.

The printer is offsite so will try the suggestion next week and report back.

I am also not very impressed with canon support - (same with HP incidentally) - their approach appears to be to assist punters with their own probs, but never want to know if their is a problem with their software - had a problem with Navigator on XP which we had to live with as Canon just wasn't interested in fixing the problem.

Does anyone have experience of paperport 12 on 64 bit - as an alternatitive to Navigator

Canon keep on saying that there is a user profile corruption - from other forums an awful lot of people appear to be having a user profile problem with Canon.

Navigator 1.x is not a runner I'm afraid, but thank you for your suggestion.

The latest twist is that I thought we could bypass the problem by installing Paperport 12 which is supposedly Windows 7 64 compatible. It installs fine but runs into trouble trying to use the Canon drivers (similar situation as with Navigator, just sits and does nothing) - according to Nuance, they use the cannon scanner twain drivers - so this tends to prove that it is the Canon drivers that are at fault,

I wish that Canon was better at taking these issues on board

Someone has come up with the cause of the problem and a temporary workaround.

There a conflict with a Microsft file - if you delete the following file you will find that navigator works - at least until the file re-appears! I have tested this and was pleasantly surprised.

C:\Users\<user name>\App Data\Roaming\Microsoft\Windows\Network Shortcuts\My Web Sites on MSN

Lets hope that Canon issues a updated driver, as the problem is in the driver not Navigator.

PS Just spoken to canon - they say they know about this - apparently its the luck of the draw who you speak to - not very impressive!

Thanks for the tip - that worked perfectly for me.

I had the several problem which happened after I upgraded to Windows 7. Download the latest network driver here:

Canon PIXMA MP620 Photo All In One Printer

And that solved the problem for me.

Good luck!

Which version of Windows 7 are you referring to, 64 or 32 bit?

The site you give does not have any new drivers for this problem - which incidentally is now acknowledged by Canon as a problem which they will fix oin a new release of their twain drivers (64 bit!).