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Windows 7: Missing device drivers on Dell Latitude E6400

05 Mar 2010   #1
Ruudfood

Windows 7 Professional (32-bit)
 
 
Missing device drivers on Dell Latitude E6400

I recently imaged my Dell E6400 laptop with Win7Pro and the status indicated that it needed troubleshooting. I ran the troubleshooter and when it eventually completed there were 2 problems that could not be fixed:
- Base System Device does not have a driver
- Broadcom USH does not have a driver

I've googled these but nothing comes up that's specific to these devices. Anyone know what they are and where I can find the appropriate drivers?

Thanks in advance



My System SpecsSystem Spec
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05 Mar 2010   #2
Jonathan_King

Windows 7 Professional x64
 
 

Have you tried rebooting? If you are missing drivers, Windows Update will try to install them.

You can also try this program to automatically find drivers for your hardware. Driver Easy - Free Driver Detect & Download Software
My System SpecsSystem Spec
05 Mar 2010   #3
Ruudfood

Windows 7 Professional (32-bit)
 
 

Thanks for your help JK.

Yes, I tried rebooting and Windows does try to install them but cannot find the appropriate drivers. I did manage to find the Broadcom USH one but no luck with the Base System Device.

I also have a problem with a "Bluetooth peripheral device" and there is a solution elsewhere on 7 forums which works for many but not for me.

I'll give the Driver Easy software a go but I'm sceptical.
My System SpecsSystem Spec
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05 Mar 2010   #4
thefabe

Windows 7 ultimate 64 bit / XP Home sp3
 
 

Welcome to Seven forums. Most likely your base system driver is your card reader either a Ricoh or Texas instruments or conexant. They are pretty interchangeable between manufacturers. all You need to do is go to device manager>right click on the problem device>proprieties>details tab>drop down menu>select hardware id. Copy and paste the id string and most likely we can find you a working driver. Thanks. Fabe
My System SpecsSystem Spec
06 Mar 2010   #5
Ruudfood

Windows 7 Professional (32-bit)
 
 

Thanks Fabe. It seems that Windows did eventually manage to find the device driver last night after Action Center flagged that something was amiss. I believe it was the Ricoh which is strange as that appeared to be previously installed correctly.

The Bluetooth peripheral device is still not installed however. The hardware ID for this one is: BTHENUM\{00001204-0000-1000-8000-00805f9b34fb}_LOCALMFG&000f

Any help you can give me on this one would be appreciated.
My System SpecsSystem Spec
06 Mar 2010   #6
thefabe

Windows 7 ultimate 64 bit / XP Home sp3
 
 

Well it looks likes this could be a wireless bluetooth card After selecting your system on the driver page for your model Select Windows Vista 32 bit>then under network you'll find a wireless 370 bluetooth mini card driver. Download it>right click on the setup.exe file>click properties>compatibility tab>drop down menu>select Vista>then check the box run in compatibility<install as administrator. Then you can select from the same page Windows Seven 32bit under network you'll find the application for this mini wireless buletooth card. Hope this will help.Here is the Vista 32 bit driver page. Fabe Drivers & Downloads
My System SpecsSystem Spec
06 Mar 2010   #7
Ruudfood

Windows 7 Professional (32-bit)
 
 

Tried that and no luck. Even running in compatibility mode it tells me that the update is not applicable to my system. But there's something else I hadn't noticed before and that's that my WM6.5 phone (HTC HD2) indicates in Devices and Printers that there's a problem. When I troubleshoot it it says that the driver for Bluetooth Peripheral Device is not installed.

However, everything seems to be working ok with the phone, but when I look at the properties of the device the manufacturer, model, serial number, etc. are "unavailable". Maybe I need a driver from HTC, except they don't have one listed!
My System SpecsSystem Spec
06 Mar 2010   #8
Ruudfood

Windows 7 Professional (32-bit)
 
 

I've found the solution. It was a combination of this post: Bluetooth Peripheral Device Driver

And the one at the very start of this thread: Bluetooth peripheral device driver solution - Windows 7

The 2nd thread will only work if you've applied the update linked in the 1st.

Thanks for all your help
My System SpecsSystem Spec
06 Mar 2010   #9
thefabe

Windows 7 ultimate 64 bit / XP Home sp3
 
 

Your welocme we can now list this ae resolved by clicking on the red triangle and writng resolved. Enjoy your windows Seven system. Fabe
My System SpecsSystem Spec
30 Mar 2011   #10
Foxone7

Windows 7 Professional x64
 
 
missing Broadcome USH driver

Quote   Quote: Originally Posted by Ruudfood View Post
Thanks for your help JK.

Yes, I tried rebooting and Windows does try to install them but cannot find the appropriate drivers. I did manage to find the Broadcom USH one but no luck with the Base System Device.

I also have a problem with a "Bluetooth peripheral device" and there is a solution elsewhere on 7 forums which works for many but not for me.

I'll give the Driver Easy software a go but I'm sceptical.

How Did you manage to find Broadcom USH driver? What exactly is this device?
My System SpecsSystem Spec
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 Missing device drivers on Dell Latitude E6400




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