Windows 7: need help connecting pc to phone via bluetooth

hello all.

Ive been having trouble with my bluetooth connection. Whenever i attempt to double click my phone icon in the devices menu to view its bluetooth connection options, i get a message saying:

"an error occurred when initializing this operation. Try restarting your computer and/or the Bluetooth device. "

so, what i see so far:

-the phone successfully pairs with my computer
-each device can see each other

but they cannot interact.

the phone however will connect and interact with other bluetooth devices.

ive double checked many times, my drivers are all there and up to date.
(also used driver genius to check this)

also, whenever i start my computer, i always get the message: "ERROR: unable to start bluetooth stack service"

any ideas what's going on here?

thanks.

my system specs:

dell studio 1555
windows 7 ultimate 64 bit, build 7600



phone: verizon samsung intensity

Sounds like an error with the bluetooth stack and or drivers... check Dells website for the latest versions.

Dell - Drivers and Downloads

Thanks, but ive tried that. All the latest drivers are installed as listed for Windows 7 64bit.

Do you have any BT devices that can connect?

well we tried it with a gps for hands free call, and it seemed to work fine

I have the same issue with a ASUS laptop running windows 7 home premium 64bit and a samsung intensity cell phone. Any additional advice on this would be much appreciated.