Cannot install HP printer drivers - "Access is denied" in Windows 7  


  1. Posts : 30
    m
       #1

    Cannot install HP printer drivers - "Access is denied" in Windows 7


    I have a newly purchased HP Deskjet 3050A e-All-in-One Printer series - J611 which should be working with Windows 7, but when I try to install the device drivers I get a "Access is denied" error.

    How can this be bypassed or fixed?
      My Computer


  2. Posts : 7,730
    Windows 7 Ultimate SP1 64-Bit
       #2

    Exactly how are you installing the driver?

    Make sure the printer is switched off and is not connected by a USB cable.

    When you attempt to install the driver, right-click it first and choose Run as Administrator. During the install, you'll be prompted when to switch the printer on and connect it.

    You also need to make sure you are installing the 32-bit version of the driver as you have Windows 7 32-bit.

    http://h10025.www1.hp.com/ewfrf/wc/p...&lang=en&cc=us
      My Computer


  3. Posts : 30
    m
    Thread Starter
       #3

    seavixen32 said:
    Exactly how are you installing the driver?

    Make sure the printer is switched off and is not connected by a USB cable.

    When you attempt to install the driver, right-click it first and choose Run as Administrator. During the install, you'll be prompted when to switch the printer on and connect it.

    You also need to make sure you are installing the 32-bit version of the driver as you have Windows 7 32-bit.

    HP Deskjet 3050A e-All-in-One Printer - J611g - HP Customer Care (United States - English)
    The printer is switched off and is not connected by USB Cable.

    I used both the HP software install wizard and the inbuilt Add Printer function of Windows 7. Both gives same error.

    What I have tried:
    - Right click and Run as Administrator to install the driver/start setup utility.
    - Change compatibility settings to Windows Vista, didn't work.
    - Reboot in Safe Mode, didn't work either.
      My Computer


  4. Posts : 7,730
    Windows 7 Ultimate SP1 64-Bit
       #4

    It may be a permissions issue.

    You could try installing the printer via the hidden administrator account.

    Built-in Administrator Account - Enable or Disable

    Once the printer is up and running, you can hide this admin account again.
      My Computer


  5. Posts : 30
    m
    Thread Starter
       #5

    This is now solved. I changed the compatibility from Windows Vista to Windows Vista Service Pack 2. It worked after that.

    A bit weird, but it's fixed! Thank you for your help.
      My Computer


  6. Posts : 7,730
    Windows 7 Ultimate SP1 64-Bit
       #6

    I'm pleased to hear it and you're very welcome.

    Thanks for the update.
      My Computer


  7. Posts : 1
    Windows 7 home premium 32bit
       #7

    hi, Can i apply this same tricks to my all in one 3d printer? Thanks
    Addy
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 07:45.
Find Us