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Windows 7: Win7 printing too many copies


21 Apr 2010   #1

Windows 7 Ultimate x64
 
 
Win7 printing too many copies

My Windows 7 laptop is printing approx 50 copies of anything I attempt to print. It doesn't matter if it's my HP Photosmart printer at home or if I'm printing to the large Savin printer at the office. The printer dialog box is set to print 1 copy yet I get 50+. Is there some setting behind the scenes that would be causing this. I assumed this to be a print driver problem until I found it doing the same on different printers. Any direction would be welcomed.

My System SpecsSystem Spec
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21 Apr 2010   #2
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Go into Start > Devices and printers > right click on a printer > printing preferences > page setup button > check "Copies" (pretty much on the bottom of the page).
My System SpecsSystem Spec
22 Apr 2010   #3

Windows 7 Ultimate x64
 
 

I don't have a page setup button for either printer but on the Savin, I was able to do a restore default settings. Did a test print and it continues to print multiple copies. When I open the printer queue (what's printing dialog), it shows only one page is printing but the job doesn't delete itself so it continues printing.
My System SpecsSystem Spec
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22 Apr 2010   #4

Windows 7 ultimate 64 bit / XP Home sp3
 
 

Welcome to Seven Forums; I realize this is happening with different printers but if we could get the model # of your HP Photosmart, then we can check out the printer drivers and see if their might be a solution in their somewhere. It sounds as if the data is not being cleared from the spooling buffer after the number of copies has been reached. It will be interseting to see what is needed to fix this problem as it is one of the top 10 strangest problems I've seen yet. Fabe
My System SpecsSystem Spec
23 Apr 2010   #5

Windows 7 Ultimate x64
 
 

At home I use an HP Photosmart C6180 and at work its a Savin C9020. I connect to both using the printers IP address. I use a wireless connection on both networks.

This morning I uninstalled the Savin C9020 downloaded the latest version and reinstalled and overwrote the existing drivers hoping that mighty do it. No luck.

On the Savin copier/printer, I can see it's print queue. In looking at that, each copy is being sent to the printer as a new print job. However from the Windows print queue, I only see the one job. When I look at the properties of the the print job from the Windows print queue it shows only one copy. It's almost as if Windows is unaware that the job printed successfully so it's resending it. It will continue to print until the printer runs out of paper and I manually delete the Windows job.
My System SpecsSystem Spec
23 Apr 2010   #6

Windows 7 ultimate 64 bit / XP Home sp3
 
 

Hopefully someone with more understanding of printing issues will chime in cause at this point I haven't got a clue what or where to suggest finding a solution. Sorry Fabe
My System SpecsSystem Spec
23 Apr 2010   #7

 

Enable/Disable "bidirectional support" in Properties->Ports.
My System SpecsSystem Spec
26 Apr 2010   #8

Windows 7 Ultimate x64
 
 

Bi-Directional was enabled, so I disabled it. Still no luck. I even tried turning off the spooling. Printing just hung doing that. I'm going to place a support ticket in with Dell to see if they can give me any direction. Whatever it is that is controlling this must be buried pretty deep. I'll post the solution asumming we find one.
My System SpecsSystem Spec
04 May 2010   #9

 

Try to re-install the printer with standard/default installation
My System SpecsSystem Spec
04 May 2010   #10

Windows 7 Ultimate x64
 
 
Dell is replacing my computer

There has been a number of odd issues with my new Dell laptop. Due to this they are building me a new computer. The odd thing is the last couple of times I've printed, its worked fine. The computer runs very hot and both times I've printed successfully the computer had just been started. I may try to print later today after it's warmed up to see if it has anything to do with the computer overheating. At this point it's hard to say what is going on with this computer.

I'm a fan of Dell products. This is the first time I've had any trouble with their equipment and they are replacing it without any fuss.

Thanks for all the attempts to help!
My System SpecsSystem Spec
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 Win7 printing too many copies




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